SUBJECT: Why we love Adobe Tech Support...
The transcript of a chat session with Pete this afternoon. Back
story: I'm looking for a download of Acrobat X, not the current
version. And yes, I may have overstepped a wee bit when I asked Do I
have a choice? but that doesn't detract from the cheery
Greg Albert said:
Am I missing something? I thought it was a humourous tale with no intended
insult whatsoever. Isn't the * you just Pete trying to correct the thank
yo for responding from his previous line? I thought it was just quirky
timing that led to it looking like an insult.
That is
I think it's - well, not perhaps fair enough that people are super-rude to
customer service chat staff,
but it's completely natural and understandable:
As well as having all the normal non-verbal human communications cues stripped
out,
It also features:
- usually some obviously fake picture
: FrameUsers List framers@lists.frameusers.com, Free Framers
fram...@omsys.com
Subject: RE: [TCS Users] Re: Why we love Adobe Tech Support...
Message-ID:
b49dbb005c8897428a129c9180e54dbf012030c...@corp-mail-001.edge.local
Content-Type: text/plain; charset=utf-8
Am I missing
d he needs a change of job.
> >
> > FROM: framers-bounces at lists.frameusers.com
> > [mailto:framers-bounces at lists.frameusers.com] ON BEHALF OF Art
> > Campbell
> > SENT: Sunday, August 11, 2013 3:10 PM
> > TO: FrameUsers List; Free Framers; tcs-users
> &g
Greg Albert said:
> Am I missing something? I thought it was a humourous tale with no intended
> insult whatsoever. Isn't the "* you" just Pete trying to correct the "thank
> yo for responding" from his previous line? I thought it was just quirky
> timing that led to it looking like an insult.
I think it's - well, not perhaps "fair enough" that people are "super-rude" to
customer service "chat" staff,
but it's completely natural and understandable:
As well as having all the normal non-verbal human communications cues stripped
out,
It also features:
- usually some obviously fake
Cc: FrameUsers List , Free Framers
Subject: RE: [TCS Users] Re: Why we love Adobe Tech Support...
Message-ID:
Content-Type: text/plain; charset="utf-8"
Am I missing something?
I am assuming the asterisk is not your edit of a rude word.
If so, the whole ?*you? bu
I guess you've tried the Adobe Licensing Repair Tool:
http://www.adobe.com/support/contact/licensing.html
I've found that Adobe's licensing is irritating - my latest episode
was while upgrading an installation of Acrobat to the latest version.
For anyone who has any Adobe products that
Wait until you drop off the one-year discount Creative Cloud and opt for a
single application -- Photoshop.
Dark licensing frontiers where no one at Adobe has apparently gone
before... ;- )
Art Campbell
art.campb...@gmail.com
... In my opinion, there's nothing in this world beats a
or maybe he's just been doing it too long and he needs
a change of job.
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell
Sent: Sunday, August 11, 2013 3:10 PM
To: FrameUsers List; Free Framers; tcs-users
Subject: Why we love Adobe Tech
] On Behalf
Of Art Campbell
Sent: 12 August 2013 22:00
To: Bethany Lee
Cc: FrameUsers List; Free Framers; tcs-users
Subject: [TCS Users] Re: Why we love Adobe Tech Support...
He typed ^you and hit the transfer key at the same time.
I did eventually get the link, which is well-hidden.
Second support
doing it too long and he needs a change of job.
FROM: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] ON BEHALF OF Art
Campbell
SENT: Sunday, August 11, 2013 3:10 PM
TO: FrameUsers List; Free Framers; tcs-users
SUBJECT: Why we love Adobe Tech Support
-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Peter Hirons
Sent: Tuesday, August 13, 2013 9:55 AM
To: framers@lists.frameusers.com
Subject: RE: Why we love Adobe Tech Support...
After that incident he should have an enforced change
From: framers-boun...@lists.frameusers.com
[framers-boun...@lists.frameusers.com] on behalf of Art Campbell
[art.campb...@gmail.com]
Sent: Monday, August 12, 2013 2:00 PM
To: Bethany Lee
Cc: FrameUsers List; tcs-users; Free Framers
Subject: Re: Why we love Adobe Tech Support
I guess you've tried the Adobe Licensing Repair Tool:
http://www.adobe.com/support/contact/licensing.html
I've found that Adobe's licensing is irritating - my latest "episode"
was while upgrading an installation of Acrobat to the latest version.
For anyone who has any Adobe products that
Wait until you drop off the one-year discount Creative Cloud and opt for a
single application -- Photoshop.
Dark licensing frontiers where no one at Adobe has apparently gone
before... ;- )
Art Campbell
art.campbell at gmail.com
"... In my opinion, there's nothing in this world beats
] On
Behalf Of Art Campbell
Sent: 12 August 2013 22:00
To: Bethany Lee
Cc: FrameUsers List; Free Framers; tcs-users
Subject: [TCS Users] Re: Why we love Adobe Tech Support...
He typed "^you" and hit the transfer key at the same time.
I did eventually get the link, which is well-hidd
st 11, 2013 3:10 PM
> TO: FrameUsers List; Free Framers; tcs-users
> SUBJECT: Why we love Adobe Tech Support...
>
> The transcript of a chat session with "Pete" this afternoon. Back
> story: I'm looking for a download of Acrobat X, not the current
> version. An
-Greg
-Original Message-
From: framers-bounces at lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Peter Hirons
Sent: Tuesday, August 13, 2013 9:55 AM
To: framers at lists.frameusers.com
Subject: RE: Why we love Adobe Tech Support...
After that incident he sho
should just be civil to each other.
Tim
From: framers-bounces at lists.frameusers.com [framers-bounces at
lists.frameusers.com] on behalf of Art Campbell [art.campb...@gmail.com]
Sent: Monday, August 12, 2013 2:00 PM
To: Bethany Lee
Cc: FrameUsers List; tcs-users; Fre
:09:34 -0400
From: Art Campbell art.campb...@gmail.com
To: FrameUsers List framers@lists.frameusers.com, Free Framers
fram...@omsys.com, tcs-users tcs-us...@googlegroups.com
Subject: Why we love Adobe Tech Support...
Message-ID:
CAOW=e1fbosai9pagqsbqp5ap9az9obr+mpuq+qvpo8n2kse
*To:* FrameUsers List; Free Framers; tcs-users
*Subject:* Why we love Adobe Tech Support...
** **
The transcript of a chat session with Pete this afternoon. Back
story: I'm looking for a download of Acrobat X, not the current version.
And yes, I may have overstepped a wee bit when I asked Do I
5:30 PM
To: 'Cheryl Dwyer'
Subject: RE: Why we love Adobe Tech Support...
TS4 is the current version.
CS6 is the Creative Suite last numbered version before they went to the
cloud.
Craig
-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun
-0400
From: Art Campbell <art.campb...@gmail.com>
To: FrameUsers List , Free Framers
, tcs-users
Subject: Why we love Adobe Tech Support...
Message-ID:
On Behalf Of *Art Campbell
> *Sent:* Sunday, August 11, 2013 3:10 PM
> *To:* FrameUsers List; Free Framers; tcs-users
> *Subject:* Why we love Adobe Tech Support...
>
> ** **
>
> The transcript of a chat session with "Pete" this afternoon. Back
> story: I'm looking fo
5:30 PM
To: 'Cheryl Dwyer'
Subject: RE: Why we love Adobe Tech Support...
TS4 is the current version.
CS6 is the Creative Suite last numbered version before they went to the
cloud.
Craig
-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces
that steel exterior or maybe he's just been doing it too long and he needs
a change of job.
From: framers-bounces at lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell
Sent: Sunday, August 11, 2013 3:10 PM
To: FrameUsers List; Free Framers; tcs-users
Subjec
The transcript of a chat session with Pete this afternoon. Back
story: I'm looking for a download of Acrobat X, not the current version.
And yes, I may have overstepped a wee bit when I asked Do I have a
choice? but that doesn't detract from the cheery ending from Pete. :- )
info: One moment
The transcript of a chat session with "Pete" this afternoon. Back
story: I'm looking for a download of Acrobat X, not the current version.
And yes, I may have overstepped a wee bit when I asked "Do I have a
choice?" but that doesn't detract from the cheery ending from "Pete". :- )
info: One
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