Help desk support of authn/authz failures? Logging detailed messages to SQL?

2011-09-27 Thread Jason Antman
We've rolled out FreeRADIUS as the authentication and authorization server for our University-wide WLAN with 30,000+ users. Our help desk (general IT, not wireless-specific) support staff is made up of student workers, with full-time second-level support and us sysadmins/wireless engineers for

Re: Help desk support of authn/authz failures? Logging detailed messages to SQL?

2011-09-27 Thread Alan Buxey
hi, firstly, deployment tool - such as CloudPath xpressconnect or sux1 to ensure that the user is doing the least amount possible to mess things up (also ensures that all the right things such as validate server, RADIUS name etc are all properly defined). secondly, capture the output of the

Re: Help desk support of authn/authz failures? Logging detailed messages to SQL?

2011-09-27 Thread Jason Antman
Thanks for the quick reply! Alan Buxey wrote: hi, firstly, deployment tool - such as CloudPath xpressconnect or sux1 to ensure that the user is doing the least amount possible to mess things up (also ensures that all the right things such as validate server, RADIUS name etc are all

Re: Help desk support of authn/authz failures? Logging detailed messages to SQL?

2011-09-27 Thread Arran Cudbard-Bell
1) How do other people - specifically organizations with a help desk large enough that they're distinctly separate from anyone with enough privs to tail a log file - handle user support of authentication failures? In a former life I worked at a largish UK university. Whilst I was there I

Re: Help desk support of authn/authz failures? Logging detailed messages to SQL?

2011-09-27 Thread Arran Cudbard-Bell
if(!control:NT-Password !control:Cleartext-Password){ update control { Reject-Reason := 'AttributeMissing' } } oops... - Arran Cudbard-Bell a.cudba...@freeradius.org Betelwiki, Betelwiki, Betelwiki http://wiki.freeradius.org/ ! - List