Re: Getting satisfaction from Apple

2005-02-03 Thread Dylan Moore
Amen, I've had apple replace so much stuff while being nice about it that it's really sold me on the company. The list includes three ipods, out of warranty, parts in a G3 bronze that wasn't originally mine, and was a year out of warranty(didn't even have apple care!) and the entire logic

Getting satisfaction from Apple

2005-02-02 Thread Bruce Johnson
We've had numerous flamewars about Apple's service here, thought I'd pass along a tidbit from the latest Tech Tails, one of SmallDog's newsletters (SmallDog is a sponsor of the LEM lists, and, speaking as a satisfied customer, one heck of a good company): Beyond Apple Tech Support by [EMAIL

Re: Getting satisfaction from Apple

2005-02-02 Thread Andrew
I can second that. About a decae ago, I bought a 15 multiscan monitor (bundled with the best-forgotten Performa 6200) and after a month, the speakers stopped working. Apple sent a technician to my house, couldn't repair it, so they replaced it (this monitor was a replaceable, rather than