Apple's new Global Service Exchange (GSX) system will track repairs by
serial number _and_ repair techs' IDs, hopefully forcing better
accountability with the goal of eliminating these types of experiences.
The new GSX system, scheduled to go live in Spring 2003, will
automatically flag and
jeez, kinda makes me wish i had a busted mac i could send in! (knock on
wood)
awesome to hear such incredible service. truly a unique company.
bet my life dell wouldnt do either amazing feat (either the free repair
out of warranty, OR the 1.5 day turn around time)
On Thursday, November 7,
Hey all - thought I'd share:
I ordered a repair on my PB FW 500 from Apple, after warranty, typical
pricing $329+, and I was waiting on shipping materials to arrive. They never
did. Expecting them Monday, I called today (Thursday) and after some serious
hold, transfer, hold, transfer I finally was
Wow! That's great. I amazed some PC people with the turnaround (under
Applecare) of my son's iBook with a dead screen. Shipped it out on
Wednesday at noon and got it back Friday about 10 am. Apple is doing
some good things.
Gary
On Thursday, November 7, 2002, at 02:03 PM, Peter Stein wrote:
That is a remarkable story, especially in light of my recent repair
experience with apple. Sent my wife's TiBook 550 in (via the local Apple
Store) for repairs to the CDRW and mainboard. In short, between myself and
the folks at the Apple store, this machine was sent in THREE times before
Apple
