Hi All-
I just wanted to update those who helped me with my
battery issues on my new 12 PB. I DID return it but
not to Apple, to Microcenter where I purchased it.
They exchanged it with no questions asked. That is
Microcenter's policy but I wonder what would of
happened if I had sent it back to
Apple seem to be very polar.
I've had cases where I've been on the phone less than 10 minutes, have
had a full apology, replacements sent out (and sometimes a
complimentary gift), with boxes for sending the offending component
back.
Other times I've had the dreaded It is not a problem, that
My experience with Apple has been very very good. The time from the call to
Apple, receiving the shipping box and then receiving the goods is usually 3
days max.
The rule of thumb here is Never take No for an answer less than three
times. Just like the 411 information operator, if a customer
I just bought the 12 as well, and it has happend with mine a couple of
times where it wouldn't go above 95%. I just discharged it and then it
charged all the way to 100%.
Todd
On Thursday, May 29, 2003, at 03:03 AM, Scott Howe wrote:
Hi All-
Finally moved up to the 12 PB from my old Beige
On 5/29/03 11:41 AM, Todd Ruch [EMAIL PROTECTED] Spew into the
Cybertrough:
I just bought the 12 as well, and it has happend with mine a couple of
times where it wouldn't go above 95%. I just discharged it and then it
charged all the way to 100%.
Which is the perfect way to deal with a
--- Kyle Hansen [EMAIL PROTECTED] wrote:
Which is the perfect way to deal with a battery that
will only partially
charge. Apple has been asking people to do this for
years.
Which is what I did but it didnt fix the problem and
thats why I asked what I did. Obviously the solution
isn't
Only going up to 76% is NOT normal, call Apple service, they'll either:
a) Send you a new battery and a box to send them your old battery
b) Ask you to send them your laptop and they'll test the battery and
the laptop.
Hope it's fixed soon!
Matt
On Friday, May 30, 2003, at 03:35 AM, Scott Howe
Hi All-
Finally moved up to the 12 PB from my old Beige G3 MT
Desktop. I absolutely love this machine but theres a
problem I seem to be having with the battery. I've
calibrated like the manual recommends, and it has
recharged fully since draining it but what happens is
this: If I plug the PB in
i have the same pb with mine.
as far as i know, it's just a bug that says your battery isn't fully
charged (when it actually is).
it only happens when you plug the pb in with 93% or more battery life.
(do i make myself clear?)
try plugging in your pb when it has less than 93% battery life, the
--- Benoit [EMAIL PROTECTED] wrote:
i have the same pb with mine.
as far as i know, it's just a bug that says your
battery isn't fully
charged (when it actually is).
it only happens when you plug the pb in with 93% or
more battery life.
(do i make myself clear?)
try plugging in your
OS X stops charging when it reaches (usually 90-90%), to prevent lots
of rapid discharges and re-charges damaging the battery.
Your iPod is probably drawing charge and affecting this, disconnect the
iPod and see what charge you reach before it stops, if it is still 88%,
phone Apple support.
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