Re: [google-appengine] Re: The Worst Google Service ever

2014-02-12 Thread Coto Augosto C.
to improve. Again, I sincerely apologize for any confusion we may have caused, and we believe there is always room for improvement in how we support our customers. Regards, Brett McCully Google Cloud Platform Support Manager On Monday, February 10, 2014 6:50:50 PM UTC-8, Coto Augosto C. wrote

Re: [google-appengine] Re: The Worst Google Service ever

2014-02-10 Thread Coto Augosto C.
Just for your information here is the ironic answer I received from Google Support (Case 03798195) when I claimed for the charge of $0.01 daily for a disabled PageSpeed *Created By: Szabolcs Feczak (1/10/14)* Dear Rodrigo, You wrote: charging $0.01 daily for PageSpeed and it was disabled on

Re: [google-appengine] Re: Snapchat

2014-01-22 Thread Coto Augosto C.
:) haha. That's true!!! Some people think we are insulting their family when we say that google app engine is very expensive telling oh, I am a developer with hundred of years of experience C'mon guys: open your eyes Google app engine is very expensive for companies that are beginning On Jan 22,

Re: [google-appengine] Re: Snapchat

2014-01-22 Thread Coto Augosto C.
Absolutely agree. I used to rely on app engine services more than heroku or other PaaS but now I am disappointed after see that I have been billed for pagespeed while it was disabled and I was billed 3 months for back-end instances type B2 while we had B1. Other issue I had was when our

Re: [google-appengine] Re: Snapchat

2014-01-21 Thread Coto Augosto C.
I only have to say that my company has spent ~$1300 monthly. 3 weeks ago we had high latency for 2 days, the only way to receive assistance was paying $400 for premium support, and the answer of Google's Support Team was: Thanks, we just fixed the issue, it was in our end. Basically, we are now