[google-appengine] Re: !!!URGENT!!! CloudSQL Suspended after disable and re-enabling Billing

Hi Jesse, Thanks for your guidance. I was only out of options when the billing support was initially handled poorly and wasted me a lot of time, therefor I have to try every channels and options available trying to reach someone who can help me. Also the fact that a out of controlled bill look

[google-appengine] Re: !!!URGENT!!! CloudSQL Suspended after disable and re-enabling Billing

Thank you for providing the case, I do see that your Cloud SQL instance is in the suspended state. I also see that you have correctly opened this Issue Tracker to have your instance restarted. I direct you to your preexisting Issue Tracker

[google-appengine] Re: !!!URGENT!!! CloudSQL Suspended after disable and re-enabling Billing

Hi Lawrence, a few points: First, I agree that it is odd that the billing team would ask you to come to the App Engine mailing list about a problem with Cloud SQL. Thank you for sharing your billing case number so that we can figure out what went wrong. Second, I should explain our community s

[google-appengine] Re: !!!URGENT!!! CloudSQL Suspended after disable and re-enabling Billing

Hi Jordan, Case number for CloudSQL issue is: [#12317695] General Cloud Billing Query [] [ ref:_00D00VNwG._5006015YLfd:ref ] If possible could you just start my instance first before fixing anything? We had dozen of website depending on this database and now we cannot offer all the services t

[google-appengine] Re: !!!URGENT!!! CloudSQL Suspended after disable and re-enabling Billing

Hey Lawrence, Could you provide the case number for the Billing Case you opened so that I can see your project information. As previously noted Google Groups is not for technical support and if they needed to route you (because your billing account is ok) it should have been either directly to

[google-appengine] Re: !!!URGENT!!! CloudSQL Suspended after disable and re-enabling Billing

The billing support team staff ask me to come herenow I am being kicked around. Why Google staffs are so irresponsible now? On Thursday, March 16, 2017 at 10:15:38 PM UTC+8, Jordan (Cloud Platform Support) wrote: > > Hey Lawrence, > > Google Groups is meant for general product discu

[google-appengine] Re: !!!URGENT!!! CloudSQL Suspended after disable and re-enabling Billing

Hey Lawrence, Google Groups is meant for general product discussions and not for technical support. I highly recommend you contact Billing Support so that they can resolve the issue for you. For all other issue reports or feature

[google-appengine] Re: !!!URGENT!!! CloudSQL Suspended after disable and re-enabling Billing

Database is down for more than 7 hours and still down On Thursday, March 16, 2017 at 8:18:06 AM UTC+8, Lawrence Mok wrote: > > As titled, CloudSQL Suspended after disable and re-enabling Billing. > > According to documentation here: > https://cloud.google.com/sql/docs/mysql/diagnose-iss