Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Thane Sherrington (S)
At 06:13 PM 30/11/2005, [EMAIL PROTECTED] wrote: This is why I make a clone copy on a small partition on a hard drive I keep for this purpose (I have over 30 hard drives for this and have not went to DVD images yet). I want to be able to be the good guy and restore my work within a reasonable

Re: [H] iPod Shuttle problems?

2005-12-01 Thread Ben Ruset
My 40GB 4th Gen iPod had the click of death just 10 days inside warranty. Called them up - quickly got a rep who didn't jerk me around - two days later I had a prepaid box that even came with little strips of tape to box it back up. Then a week or so later I had a new ipod sitting on my

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Thane Sherrington (S)
At 06:19 PM 30/11/2005, joeuser wrote: Parts and labor. There's no way one can warranty software or OS and stay above water. There are just too many variables out there. I suppose if it was not connected to the Internet and they never installed *anything* I would assume it's my fault. Since I

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Thane Sherrington (S)
At 06:19 PM 30/11/2005, Wayne Johnson wrote: 30 days unless they fool with something they weren't suppose to then nothing. I've had clients mess with network settings then tell me the network never worked but I ask them how did the drives get mapped if the network never worked? Then I usually

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Thane Sherrington (S)
At 08:53 PM 30/11/2005, Wayne Johnson wrote: Generally you're correct tho as when installing new print drivers the like as nothing usual goes wrong with the drivers. If I were to screw up the installation of drivers or other software then my warranty does cover that I would fix it at no

RE: [H] -SOT- Warranty on repairs

2005-12-01 Thread Thane Sherrington (S)
At 09:07 PM 01/12/2005, Kevin wrote: For viruses, I would say if you removed it for them and hopefully made sure they are updated and protected from that virus a couple weeks guarantee from THAT virus would be fair. Ok, that's an interesting idea. I like that - perhaps I switch to that sort

RE: [H] Backing up 300GB of data

2005-12-01 Thread Bobby Heid
I use Karen's Power Tools Replicator also at home and here at work. Nice utility. At home, I use Ghost to create nightly incremental backups of my C: drive with a full backup once a week and I let it keep 2 full backups. This is to another drive in the system. I create a manual full backup

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Anthony Q. Martin
Thane Sherrington (S) wrote: :: At 09:07 PM 01/12/2005, Kevin wrote: ::: For viruses, I would say if you removed it for them and hopefully ::: made sure they are updated and protected from that virus a couple ::: weeks guarantee from THAT virus would be fair. :: :: Ok, that's an interesting idea.

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Wayne Johnson
At 06:37 AM 12/1/2005, Thane Sherrington (S) typed: How do you know if they fooled with it? Generally it's usually rather obvious when a kid installs a P2P shares a folder and they don't change any of the defaults I've seen Windows screw up it's networking without (as far as I could

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Thane Sherrington (S)
At 09:42 AM 01/12/2005, Anthony Q. Martin wrote: If you did that, you'd probably make some good profit since only a few would likely need it. So, to be the nice guy, do it for $100 instead of $194. Gotta stay up with the times :) LOL! Good point. Heck, I could do it for $99, or to go with

RE: [H] Backing up 300GB of data

2005-12-01 Thread FORC5
still using ghost 8 here would be interested in your opinion on these thanks fp At 05:53 AM 12/1/2005, Bobby Heid Poked the stick with: I am using Ghost 9 at the moment, but I just got Acronis True Image 9 and Ghost 10 and I'm gonna play with them to see which one I like best. Bobby --

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Wayne Johnson
At 06:35 AM 12/1/2005, Thane Sherrington (S) typed: This is more an issue with systems I repair than systems I sell. For example, I had a guy in two months ago with 175 virus and 683 spyware. He couldn't get on the net. I removed all the crap, fixed his TCP/IP stack, and away he goes,

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread FORC5
you are absolutely right, tell em this is not Costco :-D fp Software problems are always billable, no exceptions. At 04:35 AM 12/1/2005, Thane Sherrington (S) Poked the stick with: Yesterday he calls - the same problem is back, and why won't we fix it for free, since it's the same problem? I

RE: [H] -SOT- Warranty on repairs

2005-12-01 Thread FORC5
on occasion it is the only guaranty, especially on systems that ran a year with NO protection and idiot users. fp The customer is NOT always right, but sometimes one must bite the end of the tongue :-D At 04:56 AM 12/1/2005, Thane Sherrington (S) Poked the stick with: I wouldn't guarantee

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Ben Ruset
So, those of you who install OEM copies of Windows, and follow the MS Licensing procedure -- what are the TC's of the warranty that you have to provide for Windows? As an OEM, installing an OEM edition of Windows, you end up being the support for the OS rather than Microsoft (smart move on

RE: [H] -SOT- Warranty on repairs

2005-12-01 Thread Bobby Heid
I don't have a shop. But my feelings are that if you send me home without any viruses and my drivers are good and the system is running ok, then it is not your responsibility if I get those things hosed in the next couple of days. Now, that being said, if you have installed an antivirus system,

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Ben Ruset
Ok, but you warranty the peripheral as well, correct? That would include the driver. Or are you talking about stuff you didn't install (like their home printer or something...?) FORC5 wrote: OS support is different then support for driver error IMO fp At 07:03 AM 12/1/2005, Ben Ruset Poked

RE: [H] early xmas present

2005-12-01 Thread Julian Zottl
OMG, that was hillarious! _ Julian Zottl CTO, Radiant Network Technology, LLC Getting ahead in the tech sector isn't about kissing butt ... you gotta sniff the right packets -- Original Message -- From: Chris Reeves

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Thane Sherrington (S)
At 10:03 AM 01/12/2005, Ben Ruset wrote: what are the TC's of the warranty that you have to provide for Windows? As an OEM, installing an OEM edition of Windows, you end up being the support for the OS rather than Microsoft (smart move on MS's part.) I don't know the terms very well (since

Re: [H] iPod Shuttle problems?

2005-12-01 Thread Brian Weeden
I bought a Shuffle about a year ago and no problems here, I love it. -- Brian

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Wayne Johnson
At 06:42 AM 12/1/2005, Thane Sherrington (S) typed: Ok, it sounds like you take the same approach as I do - but I've had cases where the printer works for a month perfectly, then stops printing. This is either: Malware, user changing/deleting something, bug in the driver, installation of

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Thane Sherrington (S)
At 09:49 AM 01/12/2005, Wayne Johnson wrote: outside assistance. FWIW I almost never accept the default auto network settings in any of these OSes assign ip addresses manually. When I come back see that things are now set to automatic it doesn't work then I know some one has been messing

[H] FW: Karen's Power Tools Newsletter November 29, 2005

2005-12-01 Thread Bobby Heid
For those that might be interested, here's the latest newsletter from Karen's Power Tools. I am forwarding this to the list because her tools have been mentioned several times over the past couple of months. There's a link at the bottom to easily subscribe to the letter if you'd like. Bobby

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Christopher Fisk
On Thu, 1 Dec 2005, Thane Sherrington (S) wrote: Ok, it sounds like you take the same approach as I do - but I've had cases where the printer works for a month perfectly, then stops printing. This is either: Malware, user changing/deleting something, bug in the driver, installation of

RE: [H] -SOT- Warranty on repairs

2005-12-01 Thread Wayne Johnson
At 06:56 AM 12/1/2005, Thane Sherrington (S) typed: Ok, that's an interesting idea. I like that - perhaps I switch to that sort of warranty when people agree to buy a real AV. I wouldn't do that because you're not guaranteed they'll update their definitions you have no idea of where they'll

RE: [H] Backing up 300GB of data

2005-12-01 Thread Wayne Johnson
At 08:54 AM 12/1/2005, FORC5 typed: still using ghost 8 here would be interested in your opinion on these With Ghost 9 one must install MSFT's .Net framework therefore I'll be sticking with Ghost 8 Corp for as long as I can. --+-- Wayne D. Johnson Ashland, OH, USA 44805

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Wayne Johnson
At 09:42 AM 12/1/2005, Thane Sherrington (S) typed: Since he didn't get an AV from me, I don't feel it's my problem if he has viruses, but of course, I can't be sure he has viruses since he won't bring the machine in unless I agree not to charge him, which I'm not going to do. I guess I'm

RE: [H] early xmas present

2005-12-01 Thread Wayne Johnson
At 11:53 PM 11/30/2005, Chris Reeves typed: For Humor of the day.. Go to Amazon.Com And search for Laserdisc in the opening search box :) How in the world did you stumble on this? I about fell out of my chair. Help I've fallen I can't get up. --+-- Wayne D. Johnson

Re: [H] -LO- -N- Firefox 1.5 Goes Official

2005-12-01 Thread JRS
Liking it very much so far. My only gripe with Firefox was not being able to move the toolbars around like I could with IE, but now I figgered out how to do it, and my forward and back arrows are centered right where I like 'em. :) Seems fast and stable so far... No popups at all yet..

RE: [H] Backing up 300GB of data

2005-12-01 Thread Bobby Heid
Seeing as how I'm a developer with MS software, I have no choice - lol. Bobby -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wayne Johnson Sent: Thursday, December 01, 2005 9:56 AM To: The Hardware List Subject: RE: [H] Backing up 300GB of data At

Re: [H] Backing up 300GB of data

2005-12-01 Thread Ben Ruset
Alrighty, what's so bad about the .net framework? Wayne Johnson wrote: At 08:54 AM 12/1/2005, FORC5 typed: still using ghost 8 here would be interested in your opinion on these With Ghost 9 one must install MSFT's .Net framework therefore I'll be sticking with Ghost 8 Corp for as long as I

Re: [H] Backing up 300GB of data

2005-12-01 Thread Christopher Fisk
On Thu, 1 Dec 2005, Ben Ruset wrote: Alrighty, what's so bad about the .net framework? When it first came out there were major security issues, but since then it's been updated pretty good. Of course people still remember the bad security issues and refuse to install it. Think of it like

Re: [H] FW: Karen's Power Tools Newsletter November 29, 2005

2005-12-01 Thread Anthony Q. Martin
Bobby Heid wrote: :: For those that might be interested, here's the latest newsletter from :: Karen's Power Tools. I am forwarding this to the list because her :: tools have been mentioned several times over the past couple of :: months. :: :: There's a link at the bottom to easily subscribe

Re: [H] Backing up 300GB of data

2005-12-01 Thread Wayne Johnson
At 11:00 AM 12/1/2005, Ben Ruset typed: Alrighty, what's so bad about the .net framework? Nothing other than it takes up quite a bit of space. I can use Ghost 8 on my XpPe builds but not Ghost 9 above. I assume that most people know that .net framework has just come out in version 2.0

RE: [H] FW: Karen's Power Tools Newsletter November 29, 2005

2005-12-01 Thread Bobby Heid
You're welcome. Bobby -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anthony Q. Martin Sent: Thursday, December 01, 2005 11:28 AM To: The Hardware List Subject: Re: [H] FW: Karen's Power Tools Newsletter November 29, 2005 Bobby Heid wrote: :: For

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread chuck
- Original Message - From: FORC5 [EMAIL PROTECTED] To: The Hardware List hardware@hardwaregroup.com Sent: Thursday, December 01, 2005 8:59 AM Subject: Re: [H] -SOT- Warranty on repairs fp Software problems are always billable, no exceptions. Billable and C.O.D. are the best

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Thane Sherrington (S)
At 10:21 AM 01/12/2005, Ben Ruset wrote: Ok, but you warranty the peripheral as well, correct? That would include the driver. No; warranty (in every situation I've ever seen) covers the hardware. So if the printer croaks, that's warranty. If the driver gets screwed up and you bring it to

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Thane Sherrington (S)
At 10:46 AM 01/12/2005, Christopher Fisk wrote: If on the other hand, his software issue is caused by a hardware problem (incompatiblity with BIOS version, bad stick of memory, etc) I would consider it a part of the hardware warranty (if your warranty covers those types of hardware issues.)

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Wayne Johnson
At 11:46 AM 12/1/2005, [EMAIL PROTECTED] typed: you simply have it in writing and have them sign the statement that no software or operating system work is under warranty. I thought we were only talking about warranty on repairs specifically the software work that I perform not the OS or

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Wayne Johnson
At 12:10 PM 12/1/2005, Thane Sherrington (S) typed: If a piece of hardware fails and screws up the software (say the HD dies and Windows is gone) then I include reinstallation of Windows as part of the warranty. No other place around here (including the big boys like Staples and Dell) do

RE: [H] -LO- CNet does a test workout: Dual Core AMD vs. Dual Core Intel

2005-12-01 Thread Hayes Elkins
It's very clear that intel has abandoned trying to get better performance per mhz out of each core for both the desktop and server - and instead trying to max out the supporting cast of interconnects, busses, and other I/O. The new Xeon's that intel is touting are nothing more than shrunken

[H] Microsoft update woes

2005-12-01 Thread Thane Sherrington (S)
I have a system here that keeps downloading and installing the Genuine [Dis]Advantage tool over and over and won't go any further. Any ideas how to get it to realize it's already installed it and let me continue on? T

Re: [H] FW: Karen's Power Tools Newsletter November 29, 2005

2005-12-01 Thread Julian Zottl
You know, when I read Karen's Power Tools, I had something else in mind... _ Julian Zottl CTO, Radiant Network Technology, LLC Getting ahead in the tech sector isn't about kissing butt ... you gotta sniff the right packets -- Original Message

Re: [H] Microsoft update woes

2005-12-01 Thread Christopher Fisk
On Thu, 1 Dec 2005, Thane Sherrington (S) wrote: I have a system here that keeps downloading and installing the Genuine [Dis]Advantage tool over and over and won't go any further. Any ideas how to get it to realize it's already installed it and let me continue on? Add windows update to the

Re: [H] Microsoft update woes

2005-12-01 Thread Julian Zottl
Install Be/Linux/xBSD/Solaris... ;) Sorry, I couldn't help it! _ Julian Zottl CTO, Radiant Network Technology, LLC Getting ahead in the tech sector isn't about kissing butt ... you gotta sniff the right packets -- Original Message

Re: [H] FW: Karen's Power Tools Newsletter November 29, 2005

2005-12-01 Thread Anthony Q. Martin
Yeah, dirty minds think alike... :) Julian Zottl wrote: :: You know, when I read Karen's Power Tools, I had something else in :: mind... _

Re: [H] FW: Karen's Power Tools Newsletter November 29, 2005

2005-12-01 Thread Ben Ruset
lol, me too. Julian Zottl wrote: You know, when I read Karen's Power Tools, I had something else in mind... _ Julian Zottl CTO, Radiant Network Technology, LLC Getting ahead in the tech sector isn't about kissing butt ... you gotta sniff the right packets

Re: [H] Microsoft update woes

2005-12-01 Thread Wayne Johnson
At 02:41 PM 12/1/2005, Thane Sherrington (S) typed: I have a system here that keeps downloading and installing the Genuine [Dis]Advantage tool over and over and won't go any further. Any ideas how to get it to realize it's already installed it and let me continue on? Are you sure it's a

Re: [hardware] [H] Microsoft update woes

2005-12-01 Thread Steve
don't know if similar prob..but I had updates getting hung halfway through, so renamed the edb.log file problem fixed http://support.microsoft.com/?kbid=822798 - Original Message - From: Thane Sherrington (S) [EMAIL PROTECTED] To: hardware@hardwaregroup.com Sent: Friday, December 02,

Re: [H] -LO- CNet does a test workout: Dual Core AMD vs. Dual Core Intel

2005-12-01 Thread James Boswell
Um Hayes, they are doing that. reference: Merom, Conroe, Woodcrest 64bit 65nm chips due in the middle of '06, 14 stage pipelines, 2-3Ghz clocks, 4-issue dispatch! (A64s are 3 issue, G5s are 3+branch, P4's are 2-issue) Pentium M is P3 derived, and lacks the 64bitness, rather that futz

RE: [H] early xmas present

2005-12-01 Thread Mark Dodge
OK, I don't get it??? Mark Dodge MD Computers 360-772-2433 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wayne Johnson Sent: Thursday, December 01, 2005 7:13 AM To: The Hardware List Subject: RE: [H] early xmas present At 11:53 PM 11/30/2005,

[H] Re: -SOT- Warranty on repairs

2005-12-01 Thread Chris Shaw
Has anyone offered something special to drum up new work, such as free AV /or spyware scan on first visit?? If you have, what was the offer how well did it work?? On Thu, 1 Dec 2005 11:59:15 GMT Wayne Johnson [EMAIL PROTECTED] wrote: At 09:42 AM 12/1/2005, Thane Sherrington (S) typed:

RE: [H] early xmas present

2005-12-01 Thread Chris Reeves
They've fixed it. It was turning up a book on Vaginal Fisting when you typed in Laserdisc ;) -- FIGHT BACK AGAINST SPAM! Download Spam Inspector, the Award Winning Anti-Spam Filter http://mail.giantcompany.com

Re: [H] Re: -SOT- Warranty on repairs

2005-12-01 Thread joeuser
No, but when the Kaspersky comes up for renewal I really push hard for clients to brings systems in to do ALL of the suite updates. I offer them a significant discount on that. Chris Shaw wrote: Has anyone offered something special to drum up new work, such as free AV /or spyware scan on

Re: [H] -LO- CNet does a test workout: Dual Core AMD vs. Dual CoreIntel

2005-12-01 Thread Greg Sevart
Um Hayes, they are doing that. reference: Merom, Conroe, Woodcrest 64bit 65nm chips due in the middle of '06, 14 stage pipelines, 2-3Ghz clocks, 4-issue dispatch! (A64s are 3 issue, G5s are 3+branch, P4's are 2-issue) Pentium M is P3 derived, and lacks the 64bitness, rather that futz

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread warpmedia
The man is a moron and is trying to get you to take responsibility for his inactions. Dell won't do it, Abu down the block won't do it, why should you? You gave good advice, hell you should of blanked the box re-installed out of fear that you could not remove everything be sure it's gone.

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread warpmedia
If you don't make don't sign a release with terms, you easily can be sued loose. You should at least put down on paper what you do say have them sign that they have been advised of your terms. Wayne Johnson wrote: At 11:46 AM 12/1/2005, [EMAIL PROTECTED] typed: you simply have it in

Re: [H] What wireless keyboard NOT to get

2005-12-01 Thread warpmedia
*I* already have! =) Wireless Logitechs are great and I've had a 3 in the past few years. Only bad one has been DiNovo which is bluetooth and seems to have very crappy membrane. I keep missing Aand Alt, etc really pissing me off. MX Duo was their last great combo, dunno if what replaces

RE: [H] early xmas present

2005-12-01 Thread Wayne Johnson
At 08:41 PM 12/1/2005, Chris Reeves typed: They've fixed it. It was turning up a book on Vaginal Fisting when you typed in Laserdisc ;) Yes but can we still buy the books videos? rotflmao --+-- Wayne D. Johnson Ashland, OH, USA 44805 http://www.wavijo.com

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread warpmedia
What would Microsoft do? A. Charge you $50 B. Tell you to call hardware vendor's tech support C. Call it a Feature D. All the above E. None of the above If it's OEM white box hardware or software then the shop is on the hook some support. Pay/free, how long what for depends on shops warranty

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread Wayne Johnson
At 09:49 PM 12/1/2005, warpmedia typed: If you don't make don't sign a release with terms, you easily can be sued loose. Hey, even if I put things down on paper I still can be sued lose. You should at least put down on paper what you do say have them sign that they have been advised of

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread warpmedia
Hence the easily, you are in a better position with terms stated in writing vs. verbal. Your right, if your getting by without written terms not having problems why worry about it although liability wise, not being incorporated is MORE of a reason to write things down. =) Wayne Johnson

Re: [H] -SOT- Warranty on repairs

2005-12-01 Thread warpmedia
1. the shop did not make the AV software. 2. it's your use of the machine that gets the malware I like the car analogy: Buy car, learn to drive; Buy INSURANCE, use seatbelts. If you can't drive, don't expect to get insurance cheep/free even if you wear the seatbelts. If you don't use

[H] Mandrake Linux 10.1 Official..

2005-12-01 Thread Stan Zaske
I downloaded and installed Mandrake last night but the 4th CD doesn't appear to be available anymore. This is the disk with KDE 3.3 on it and I don't seem to have a graphical interface only the command line. Can someone help me out? I'm just a noob and need my GUI. Thanks! @:)

Re: [H] early xmas present

2005-12-01 Thread Stan Zaske
Me neither, but I felt too foolish to say so. shrug Mark Dodge wrote: OK, I don't get it??? Mark Dodge MD Computers 360-772-2433 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wayne Johnson Sent: Thursday, December 01, 2005 7:13 AM To: The

Re: [H] early xmas present

2005-12-01 Thread Stan Zaske
Damn and I missed it! You didn't happen to save the page did you? @:) Chris Reeves wrote: They've fixed it. It was turning up a book on Vaginal Fisting when you typed in Laserdisc ;) -- FIGHT BACK AGAINST

RE: [H] -LO- CNet does a test workout: Dual Core AMD vs. DualCoreIntel

2005-12-01 Thread Chris Reeves
Yep. A look at Yonah: http://www.anandtech.com/cpuchipsets/showdoc.aspx?i=2627 The bad thing about Yonah is.. New Socket, at least 2 quarters of wait still ahead and: http://www.anandtech.com/cpuchipsets/showdoc.aspx?i=2627p=5 http://www.anandtech.com/cpuchipsets/showdoc.aspx?i=2627p=6 Yeah,

RE: [H] early xmas present

2005-12-01 Thread Chris Reeves
This is where it sent you originally: http://www.amazon.com/gp/product/1890159026/qid=1133481206/sr=8-1/ref=sr_8_x s_ap_i1_xgl14/103-8720811-4663025?n=507846s=booksv=glance The reviews are priceless. -- FIGHT

RE: [H] early xmas present

2005-12-01 Thread FORC5
priceless same page, check out Customers who bought this book also bought At 11:11 PM 12/1/2005, Chris Reeves Poked the stick with: This is where it sent you originally:

Re: [H] early xmas present

2005-12-01 Thread Stan Zaske
Priceless! Hey, did you look down below where it says, Trust, the Hand Book: A Guide to the Sensual and Spiritual Art of Handballing by Bert Herrman. Handballing!? lol Never heard it called that before. @:) Chris Reeves wrote: This is where it sent you originally:

Re: [H] early xmas present

2005-12-01 Thread Stan Zaske
Comeon Man! You only live once! g @:) FORC5 wrote: glad I missed that one :-P At 10:25 PM 12/1/2005, Stan Zaske Poked the stick with: Damn and I missed it! You didn't happen to save the page did you? @:) Chris Reeves wrote: They've fixed it. It was turning up a book on Vaginal Fisting