RE: [H] -OT- Customer loyalty

2006-07-18 Thread Thane Sherrington
At 06:38 PM 17/07/2006, Mesdaq, Ali wrote: Marriott rewards card. Its all about who is the cheapest/best right now. But which is it about? The cheapest? The best? The best bang for buck? T

RE: [H] -OT- Customer loyalty

2006-07-18 Thread Hayes Elkins
From: Thane Sherrington [EMAIL PROTECTED] Reply-To: The Hardware List hardware@hardwaregroup.com To: hardware@hardwaregroup.com Subject: [H] -OT- Customer loyalty Date: Mon, 17 Jul 2006 14:55:03 -0300 I read an interesting quote today: Loyalty is dead, the experts proclaim, and the statistics seem

Re: [H] -OT- Customer loyalty

2006-07-18 Thread warpmedia
I see a downward trend in loyalty paying off for the consumer. Just switched from my bank of 15 years because they lied about an account feature we'll enable that refund the charge, sorry, then jerked me after 3 times in the same year from lack of said feature being enabled only to be told in

Re: [H] -OT- Customer loyalty

2006-07-18 Thread Thane Sherrington
At 01:49 PM 18/07/2006, warpmedia wrote: Rot in hell BoA formerly Fleet, formerly Natwest, formerly Jersey Central. So yes it's not loyalty that is the problem but rather greedy, deceptive companies not earning the loyalty. I think that's the big problem. It's more a situation of people

Re: [H] -OT- Customer loyalty

2006-07-18 Thread Jeff Lane
- From: warpmedia [EMAIL PROTECTED] To: The Hardware List hardware@hardwaregroup.com Sent: Tuesday, July 18, 2006 9:49 AM Subject: Re: [H] -OT- Customer loyalty I see a downward trend in loyalty paying off for the consumer. Just switched from my bank of 15 years because they lied about an account

Re: [H] -OT- Customer loyalty

2006-07-18 Thread Jeff Lane
@hardwaregroup.com Sent: Tuesday, July 18, 2006 12:15 PM Subject: Re: [H] -OT- Customer loyalty At 01:45 PM 7/18/2006, Jeff Lane typed: YepIMHO BoA are some of the original Robber Barons. Those bums sent me a CC that I never asked for then had the nerve to argue with me saying that I must have

[H] -OT- Customer loyalty

2006-07-17 Thread Thane Sherrington
I read an interesting quote today: Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, US corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in

Re: [H] -OT- Customer loyalty

2006-07-17 Thread Thane Sherrington
At 05:22 PM 17/07/2006, joeuser wrote: Nope just grows slow as hell. Heh heh. I was thinking about quote and I remembered that I was once a soldier in the cola wars, and I realized that brand loyalty is nowhere near dead. T