FWIW, I've done my share of enterprisey stuff. Big name stuff, not in ruby
or rails. I am moving more things over to Rails/Ruby on Heroku as I get time
to do it.
Try dealing with a web farm to host your app, load balancer, data
bottlenecks, etc. Then add mysterious machine crashes due to memory
Same thoughts here.
The support request is not as fast as other providers I use. I didn't
have critical issue (except for a problem to a primary key of the
database, not set correctly during a push, that I solved myself) but
I'm a little scared about the fact to stay offline with a slow support
It would be nice if Heroku at least offered paid support or at least
made their it clear on their website that this is available - much
like Engine Yard. We're seriously considering migrating to EY from
Heroku at the moment because primarily of the support that is
available from EY when it's
On Fri, Sep 17, 2010 at 9:10 AM, John Beynon j...@beynon.org.uk wrote:
It would be nice if Heroku at least offered paid support or at least
made their it clear on their website that this is available - much
like Engine Yard. We're seriously considering migrating to EY from
Heroku at the
They offer a paid support plan with guaranteed response times:
We offer ticket-based support for all Heroku users through our
zendesk ticket system, Mon-Fri from 6am-6pm PST. If you need specific
response times and SLAs, we offer custom packages. Please contact us
for more info.
From
Wow, sounds like the level of support you're getting for your app is
in a whole different world than us mortals with sub-1000 dollar
hosting expenditures. Reached out on IM to resolve issues? I couldn't
even get them to assign a support person to my app that was down.
Well, in some sense that is
Does anyone have experience with this?
It'd be really interesting to find out what you get and for what
ballpark figure.
On Sep 17, 8:13 am, Chap chapambr...@gmail.com wrote:
They offer a paid support plan with guaranteed response times:
We offer ticket-based support for all Heroku users
Honestly I agree with Mike 100%. The right thing for Heroku to do is to have
their economics be more transparent.
As fellow developers, i do not think we expect 100% service, esp if we are
running a single dyno and a toy app.
But personally, (i spend 2K on amazon a month), and i need to feel
+1 for iframe/javascript solution
I feel like the same system could be used to improve the custom
maintenance mode page as well.
I tested it out on my staging app the other day, and it took 15
minutes before the ugly default page was replaced by my custom page.
Thats just too long! My biggest
--
Artist @ Avenue Magpie
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