Christian, I not taking shots at you. I really appreciate that you have
stepped up to try to help with this.
Linda
- Original Message -
From: "Don Williams"
To: IBM-MAIN@bama.ua.edu
Sent: Tuesday, March 15, 2011 8:20:34 AM
Subject: Re: ETR sunsets on 26 Mar 2011?
&g
That's a good way of explaining the issues. I agree.
-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of
Don Williams
Sent: Tuesday, March 15, 2011 11:21 AM
To: IBM-MAIN@bama.ua.edu
Subject: Re: ETR sunsets on 26 Mar 2011?
>From my
ion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf
Of Veilleux, Jon L
Sent: Tuesday, March 15, 2011 9:43 AM
To: IBM-MAIN@bama.ua.edu
Subject: Re: ETR sunsets on 26 Mar 2011?
I agree with Jim. Most of IBM's 'simplification' efforts have kept in mind
the experienced SYSPROGs and tried to
To: IBM-MAIN@bama.ua.edu
Subject: Re: ETR sunsets on 26 Mar 2011?
Christian,
You made this comment in one of your emails:
SR processes roughly five times the service request volume of ETR today and is
designed to support a common IBM business process and customer work flow.
My comment to this is
t: Re: ETR sunsets on 26 Mar 2011?
Hello, Barbara. I have searched the IBM Service Request (SR) Support Team
ticket history and could find no submission from you. It appears that last
service request you managed via the SR application was in October. Much has
changed since then to support the System z co
Williams
-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf
Of Christian Gilmore
Sent: Friday, March 11, 2011 3:42 PM
To: IBM-MAIN@bama.ua.edu
Subject: Re: ETR sunsets on 26 Mar 2011?
Hello, Barbara. I have searched the IBM Service Request (SR
Hello, Barbara. I have searched the IBM Service Request (SR) Support Team
ticket history and could find no submission from you. It appears that last
service request you managed via the SR application was in October. Much has
changed since then to support the System z community in advance of the
Jan
>Prior IBM's withdrawal of the sunset date, I had submitted many specific
>complaints to the SR help desk. Some were bugs, some were performance
>issues, some were (IMO) poor design choices, etc.
>
>I have more issues, but I've run out of time to provide IBM clear
>understandable specific complaint
ama.ua.edu
Subject: Re: ETR sunsets on 26 Mar 2011?
We had several discussions at SHARE with well placed IBM executives. SR
was one topic. IBM understands our discontent and promises not to yank ETR
until our concerns have been addressed. BTW keep complaining; low on rant,
high on specifics.
.
Services
Electric Dragon Team Paddler
SHARE MVS Program Co-Manager
626-302-7535 Office
323-715-0595 Mobile
jo.skip.robin...@sce.com
From: Don Williams
To: IBM-MAIN@bama.ua.edu
Date: 03/02/2011 01:15 PM
Subject:Re: ETR sunsets on 26 Mar 2011?
Sent by:IBM Mainframe
esday, March 02, 2011 11:27 AM
To: IBM-MAIN@bama.ua.edu
Subject: Re: ETR sunsets on 26 Mar 2011?
My God! I hope so, SR is awful
-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf
Of Don Williams
Sent: Wednesday, March 02, 2011 10:55 AM
To: IBM
Yes. That is true.
--Original Message--
From: Don Williams
Sender: IBM Mainframe Discussion List
To: IBM-MAIN@bama.ua.edu
ReplyTo: IBM Mainframe Discussion List
Subject: ETR sunsets on 26 Mar 2011?
Sent: Mar 2, 2011 7:55 AM
Did IBM back off the ETR sunset date
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On
Behalf Of Veilleux, Jon L
Sent: March 2, 2011 10:27 AM
To: IBM-MAIN@bama.ua.edu
Subject: Re: ETR sunsets on 26 Mar 2011?
My God! I hope so, SR is awful
-Original Message-
From: IBM Mainframe Discussion List [mailt
My God! I hope so, SR is awful
-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of
Don Williams
Sent: Wednesday, March 02, 2011 10:55 AM
To: IBM-MAIN@bama.ua.edu
Subject: ETR sunsets on 26 Mar 2011?
Did IBM back off the ETR sunset date
Did IBM back off the ETR sunset date?
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