IBM's New Service Request App

2011-02-09 Thread Don Williams
Is the a way to automatically copy the old ETR abstract field into the new SR title field? It is annoying that the SR title field is blank for records created via the ETR system. -- For IBM-MAIN subscribe / signoff / archive acc

Re: IBM's New Service Request App

2011-02-09 Thread Barbara Nitz
>Is the a way to automatically copy the old ETR abstract field into the new >SR title field? > >It is annoying that the SR title field is blank for records created via the >ETR system. Don't hold your breath. I have griped about this before (also on this forum), and it went unaddressed. IBM proba

Re: IBM's New Service Request App

2011-02-10 Thread Doug Henry
On Wed, 9 Feb 2011 11:43:11 -0500, Don Williams wrote: >Is the a way to automatically copy the old ETR abstract field into the new >SR title field? > You can do this yourself in SR opening the record and updating the TITLE field. I just copied it from the ABSTRACT field. Not automatic but pret