Re: ServiceLink is taking the day off (# 32130396)

2007-06-11 Thread Robert Justice
"Perhaps the time has come for some "large" IBM customers to "offer" to withhold payment for this "service" until such time as the "service" becomes reliably available, if ever". EXACTLY, companies need to quit paying for that garbage until IBM fixes it, by either putting the 3270 interface back

Re: ServiceLink is taking the day off (# 32130396)

2007-06-11 Thread Chase, John
Oops. I'll add some content this time > -Original Message- > From: IBM Mainframe Discussion List On Behalf Of Knutson, Sam > Sent: Friday, June 08, 2007 9:20 PM > > Hi, > > IBMLink is down completely again. I contacted the IBMLink > help desk at > 800-543-3912 as I am trying to up

Re: ServiceLink is taking the day off (# 32130396)

2007-06-09 Thread Bob Rutledge
Sam, Could you use http://techsupport.services.ibm.com/server/390.probsearch in a pinch? Bob Knutson, Sam wrote: Hi, IBMLink is down completely again. I contacted the IBMLink help desk at 800-543-3912 as I am trying to update a PMR for a Media Manager defect which has again caused a product

Re: ServiceLink is taking the day off (# 32130396)

2007-06-08 Thread Ed Finnell
In a message dated 6/8/2007 9:20:41 P.M. Central Daylight Time, [EMAIL PROTECTED] writes: Manage NOW/SEV 1 # 32130396 was opened internally and the issue is being worked on but there was no estimated uptime the help desk could provide. >> Seems like the whole network is hosed, getting 5

Re: ServiceLink is taking the day off (# 32130396)

2007-06-08 Thread Knutson, Sam
Hi, IBMLink is down completely again. I contacted the IBMLink help desk at 800-543-3912 as I am trying to update a PMR for a Media Manager defect which has again caused a production job to fail. This is a case where the update is detailed enough to bar any thought of having Level 1 put it in the