On 2/19/07, Mike Walter <[EMAIL PROTECTED]> wrote:
smaller logs can be placed directly into the initial PMR. Doing so usually
results in a valuable return on time invested instead of seeing PRM's taken
by phone with things like: 'customer reports error message ist1234ee in
v.t.a.m.' (not an act
On 19 Feb 2007 at 10:36, Mike Walter wrote:
>
> I wrote a "USERDRCT EXEC"that we keep on VMSECURE's 191 disk to make this
> easier in a crisis, when manuals
> and time may not be easy to find. "USERDRCT EXEC"(meant only for fellow
> VM:Secure customers) is appended.
>
>
I run daily VMX
On 19 Feb 2007 at 10:36, Mike Walter wrote:
>
> I **think** I've seen one sort of RXB ABEND or another in the past. Aside
> from ensuring that I had regular service
> applied, the first thing would be to try a Source Start -- twice. That way
> both copies of the directory are completely
>
I **think** I've seen one sort of RXB ABEND or another in the past. Aside
from ensuring that I had regular service applied, the first thing would be
to try a Source Start -- twice. That way both copies of the directory are
completely rebuilt from the source. If it still fails there's always
As much as I gripe about missing function in IBMLink 2000, at least it
lets one bypass phone support so that accurate problem details and
cut/paste of smaller logs can be placed directly into the initial PMR.
Doing so usually results in a valuable return on time invested instead of
seeing PRM's
