Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-29 Thread Doug Marschke
(415)902-5702 -Original Message- From: Eugeniu Patrascu [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 29, 2008 11:33 AM To: Stefan Fouant Cc: Doug Marschke; Richard A Steenbergen; David Ball; Eric Van Tol; juniper-nsp@puck.nether.net; matthew zeier Subject: Re: [j-nsp] Juniper support

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-29 Thread Eugeniu Patrascu
Stefan Fouant wrote: And I thought privacy concerns were bad enough with all these apps on my PC dialing "home", now I have to worry about my routers doing it too? ;) Well, Hitachi does it for their storage systems and nobody freaks out. Having a router dial home seems to me that it has signi

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-29 Thread Stefan Fouant
Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Richard A > Steenbergen > Sent: Wednesday, July 09, 2008 8:47 PM > To: David Ball > Cc: Eric Van Tol; juniper-nsp@puck.nether.net; matthew zeier > Subject: Re: [j-nsp] Juniper support vs. Cisco TAC - exper

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-28 Thread Doug Marschke
om: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard A Steenbergen Sent: Wednesday, July 09, 2008 8:47 PM To: David Ball Cc: Eric Van Tol; juniper-nsp@puck.nether.net; matthew zeier Subject: Re: [j-nsp] Juniper support vs. Cisco TAC - experiences? On Wed, Jul 09, 2008 at 06:25:07PM -0

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-10 Thread Ross Vandegrift
On Wed, Jul 09, 2008 at 08:50:50AM -0500, Boyd, Benjamin R wrote: > I agree, the web interface with Juniper is far superior to Cisco's. > For any "non-critical" issue I rarely even have to speak with JTAC it's > all accomplished via e-mail/messaging. On the Netscreen side of the fence, it's a dif

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-10 Thread Boyd, Benjamin R
nbergen Cc: Eric Van Tol; juniper-nsp@puck.nether.net; matthew zeier Subject: Re: [j-nsp] Juniper support vs. Cisco TAC - experiences? Another thing which I (and surely most of you) try to do is inundate them with data when opening a case right at the get-go, in hopes of avoiding the mundane questio

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-09 Thread Richard A Steenbergen
On Wed, Jul 09, 2008 at 06:25:07PM -0600, David Ball wrote: > Another thing which I (and surely most of you) try to do is inundate > them with data when opening a case right at the get-go, in hopes of > avoiding the mundane questions Richard alluded to. Not just a 'req > sup info', but attach an

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-09 Thread David Ball
Another thing which I (and surely most of you) try to do is inundate them with data when opening a case right at the get-go, in hopes of avoiding the mundane questions Richard alluded to. Not just a 'req sup info', but attach any core files (/var/crash I think), many of the log files found in /v

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-09 Thread Richard A Steenbergen
On Wed, Jul 09, 2008 at 10:56:22AM -0600, David Ball wrote: > I agree with Stefan on the knowledge of the initial ticket handlers. > I've had great support for the most part, but far too often the > ticket (and attachments) aren't read thoroughly, and as such I need to > explain myself several t

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-09 Thread David Ball
gt; -Original Message- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Eric Van Tol >> Sent: Wednesday, May 28, 2008 6:47 AM >> To: 'Wink'; matthew zeier >> Cc: juniper-nsp@puck.nether.net >> Subject: Re: [j-nsp] Juniper su

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-09 Thread Stefan Fouant
t; all accomplished via e-mail/messaging. > > -Ben > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Eric Van Tol > Sent: Wednesday, May 28, 2008 6:47 AM > To: 'Wink'; matthew zeier > Cc: juniper-nsp@pu

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-07-09 Thread Boyd, Benjamin R
Of Eric Van Tol Sent: Wednesday, May 28, 2008 6:47 AM To: 'Wink'; matthew zeier Cc: juniper-nsp@puck.nether.net Subject: Re: [j-nsp] Juniper support vs. Cisco TAC - experiences? > -Original Message- > From: [EMAIL PROTECTED] [mailto:juniper-nsp- > [EMAIL PROTECTED] On B

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-05-29 Thread Justin Sharp
On Tue, 2008-05-27 at 22:55 -0700, matthew zeier wrote: > I'm looking at the EX4200 as an alternative to Cisco's 3750G. The > EX4200 is much less expensive than a comparable 3750G. > > Current network is all Cisco and I don't have any experience dealing > with Juniper support outside of a coupl

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-05-28 Thread Jonathan Brashear
Wednesday, May 28, 2008 6:46 AM To: juniper-nsp@puck.nether.net Subject: Re: [j-nsp] Juniper support vs. Cisco TAC - experiences? > IMHO, you don't typically get the support you need until you are at a Tier 2 type level anyway. I agree with Wink, on

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-05-28 Thread Erdem Sener
Hi Matthew, CDP, along with other Cisco proprietary protocols, is treated as a multicast packet and forwarded to all the ports within the vlan on EX boxes. It obviosly is not originated and/or terminated. HTH Erdem On Wed, May 28, 2008 at 7:55 AM, matthew zeier <[EMAIL PROTECTED]> wrote: >

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-05-28 Thread Eric Van Tol
> -Original Message- > From: [EMAIL PROTECTED] [mailto:juniper-nsp- > [EMAIL PROTECTED] On Behalf Of Wink > Sent: Wednesday, May 28, 2008 7:35 AM > To: matthew zeier > Cc: juniper-nsp@puck.nether.net > Subject: Re: [j-nsp] Juniper support vs. Cisco TAC - experiences

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-05-28 Thread samuel.gay
> IMHO, you don't typically get the support you need until you are at a Tier 2 type level anyway. I agree with Wink, only advanced JTAC give you a real help. ___ juniper-nsp mailing list juniper-nsp@puck.nether.net https://puck.nether.net/mailman/listin

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-05-28 Thread Wink
Also, to answer your question.. I have some experience with JTAC. They are "on par" with Cisco from my perspective in terms of responsiveness and quality of support. I think they are about the same, though I'm sure either one will say they are much better than the other. IMHO, you don't typi

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-05-28 Thread Wink
The G series phones support LLDPv2 for voice VLAN info... matthew zeier wrote: > I'm looking at the EX4200 as an alternative to Cisco's 3750G. The > EX4200 is much less expensive than a comparable 3750G. > > Current network is all Cisco and I don't have any experience dealing > with Juniper s

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-05-28 Thread Sten Spans
On Tue, 27 May 2008, matthew zeier wrote: > I'm looking at the EX4200 as an alternative to Cisco's 3750G. The > EX4200 is much less expensive than a comparable 3750G. > > Oh, and Juniper doesn't do VTP or CDP (or Cisco doesn't do LLDP)! Cisco does support LLDP, which is the way to go anyway. LLD

Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-05-28 Thread Richard A Steenbergen
On Tue, May 27, 2008 at 10:55:38PM -0700, matthew zeier wrote: > Oh, and Juniper doesn't do VTP or CDP (or Cisco doesn't do LLDP)! Cisco 3750 definitely does LLDP, upgrade your code. As for VTP, if you really want to configure that piece of crap you need to have your head examined. :) -- Richa

[j-nsp] Juniper support vs. Cisco TAC - experiences?

2008-05-28 Thread matthew zeier
I'm looking at the EX4200 as an alternative to Cisco's 3750G. The EX4200 is much less expensive than a comparable 3750G. Current network is all Cisco and I don't have any experience dealing with Juniper support outside of a couple SSG-5 issues. I think the largest barrier to Juniper is their