On 28 February 2018 at 16:04, Ilmari Lauhakangas <
ilmari.lauhakan...@libreoffice.org> wrote:
> On 28.02.2018 16:21, Jaroslaw Staniek wrote:
>
>> My story is, more rules, more scared users ignore the BKO. A single thing
>> worth having is not too many rules but editing feature for *wrong* or
>>
On 28.02.2018 16:21, Jaroslaw Staniek wrote:
My story is, more rules, more scared users ignore the BKO. A single
thing worth having is not too many rules but editing feature for *wrong*
or outdated bug comments that make understanding the report so hard.
Many years have passed since the first
From experience, priority & severity are nice-to-haves most of the
time. In LibreOffice, they are the most useful in the case of crashes or
hangs, where we use high/highest & major/critical.
Ilmari
On 28.02.2018 16:25, Scott Harvey wrote:
As the former manager of an IT help desk (back in the
As the former manager of an IT help desk (back in the olden days), my input
on some of this. I'm only a junior developer who's offered up a few minor
patches thus far and have done a bit of bug triaging.
We need to back up and remember the definition of the word triage:
(in medical use) the
On 28 February 2018 at 12:35, Ilmari Lauhakangas <
ilmari.lauhakan...@libreoffice.org> wrote:
> I am personally convinced that users do not know bug triaging is a thing
> and certainly not how much they could help developers by doing it. It would
> be very useful to test this by running a poll on
I would argue this is not the most important thing, at least not before
recruiting a proper QA team for your application. It does help with
noticing duplicate reports, but it is quite work-intensive. In
LibreOffice we currently have 657 meta reports to categorise everything.
Yet, we also have
Hi,
Instead to start to talk with users about bugzilla, I recommend to separate
well the project with bugzilla sub-components.
In digiKam, i pass a lots of time to create sub-sections. This is the most
important task to do before triaging.
Remember that users are not developers. Some sections
I am personally convinced that users do not know bug triaging is a thing
and certainly not how much they could help developers by doing it. It
would be very useful to test this by running a poll on
https://blogs.kde.org/ or somewhere.
Questions could be something along the lines of
"Did you
