Hi Debbie,
Sorry you've had computer troubles. I lost my old computer the end of April
and had no problems with Mozy. Thank you, Mozy, for being there!
Just go into Mozy & follow the prompts to restore your file. Did you
download Mozy and use the "Restore File" button? Don't worry about
recognizi
If you¹re desperate to get going, I think you can go onto the Mozy website
and add a second computer to your account. It probably isn¹t recognizing the
new one because it thinks you are trying to add a second one without paying
the second computer fee.
Janis
On 8/31/08 10:23 AM, "Debbie Medeiros
I found the customer # in my manuel on the packing slip I received. I should
have put it on the cd sleeve. It's there now for future reference.
This is a new computer and I am having trouble with my backup at Mozy. They
are not recognizing the new computer and I am unable to get into the old
one. S
Debbie,
Sales can provide you with this information. You can contact them directly
by email to [EMAIL PROTECTED] or by phone from US or Canada to
1-800-753-3453.
They *may* reply to an email over the weekend. We're not normally open on
weekends and holidays but with the current workload we're al
You may have gotten it via email from [EMAIL PROTECTED]
C.G. Ouimet
Kingston, ON
_
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Debbie
Medeiros
Sent: Sunday, August 31, 2008 07:59
To: legacyusergroup@legacyfamilytree.com
Subject: [LegacyUG] Customer Number
My
Bill,
Check your "Junk" or Spam Email-that is where I found my email info. It had
been sent but did not make it to my "in" box.
George
_
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bill
Sent: Thursday, June 05, 2008 1:40 PM
To: LegacyUserGroup@legacyfamilytree.
I commiserate with you, although I'm one of the pre-purchaser's still
awaiting the new customer number.
Although it's my daughter and cousin who are copping my misery :)
On Fri, Jun 6, 2008 at 6:39 AM, Bill <[EMAIL PROTECTED]> wrote:
> Five years go I started working on our family genealogy. I
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