RE: [LegacyUG] Customer Number

2008-08-31 Thread C.G. Ouimet
You may have gotten it via email from [EMAIL PROTECTED] C.G. Ouimet Kingston, ON _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Debbie Medeiros Sent: Sunday, August 31, 2008 07:59 To: legacyusergroup@legacyfamilytree.com Subject: [LegacyUG] Customer Number My

RE: [LegacyUG] Customer Number

2008-08-31 Thread Sherry/Support
Debbie, Sales can provide you with this information. You can contact them directly by email to [EMAIL PROTECTED] or by phone from US or Canada to 1-800-753-3453. They *may* reply to an email over the weekend. We're not normally open on weekends and holidays but with the current workload we're al

Re: [LegacyUG] Customer Number

2008-08-31 Thread Debbie Medeiros
I found the customer # in my manuel on the packing slip I received. I should have put it on the cd sleeve. It's there now for future reference. This is a new computer and I am having trouble with my backup at Mozy. They are not recognizing the new computer and I am unable to get into the old one. S

Re: [LegacyUG] Customer Number

2008-08-31 Thread Janis L Gilmore
If you¹re desperate to get going, I think you can go onto the Mozy website and add a second computer to your account. It probably isn¹t recognizing the new one because it thinks you are trying to add a second one without paying the second computer fee. Janis On 8/31/08 10:23 AM, "Debbie Medeiros

Re: [LegacyUG] Customer Number

2008-08-31 Thread Joyce Herzog
Hi Debbie, Sorry you've had computer troubles. I lost my old computer the end of April and had no problems with Mozy. Thank you, Mozy, for being there! Just go into Mozy & follow the prompts to restore your file. Did you download Mozy and use the "Restore File" button? Don't worry about recognizi

Re: [LegacyUG] customer number

2008-06-07 Thread Rhonda Lucas
I commiserate with you, although I'm one of the pre-purchaser's still awaiting the new customer number. Although it's my daughter and cousin who are copping my misery :) On Fri, Jun 6, 2008 at 6:39 AM, Bill <[EMAIL PROTECTED]> wrote: > Five years go I started working on our family genealogy. I

RE: [LegacyUG] customer number

2008-06-07 Thread GIDavidson
Bill, Check your "Junk" or Spam Email-that is where I found my email info. It had been sent but did not make it to my "in" box. George _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Sent: Thursday, June 05, 2008 1:40 PM To: LegacyUserGroup@legacyfamilytree.