Re: Re[2]: [LegacyUG] Re: Support vs Users' Email Group

webmas...@legacyfamilytree.com is the correct email address for comments on the web site - if you find a typo, bad link, etc, however it's best to send it to Support as that box is constantly monitored and we can get the info right to the webmaster. Note no "s" at the end of WebMaster. Also, note

Re[2]: [LegacyUG] Re: Support vs Users' Email Group

Sherry, that email address I got directly from LegacyFamilyTree.com website under Help Center / Contacts... Jerry -- Original Message -- From: "Sherry/Support" To: legacyusergroup@legacyusers.com Sent: 1/6/2015 9:33:35 PM Subject: Re: [LegacyUG] Re: Support vs Users' Email Group >The co

Re: [LegacyUG] Re: Support vs Users' Email Group

The correct email for support questions is supp...@legacyfamilytree.com. Or you can send in a Problem Report Form - either by clicking on the link in the Support section of the Legacy Home tab in Legacy or on our website www.LegacyFamilyTree.com > Help Center. When you send an email or the form, y

[LegacyUG] Re: Support vs Users' Email Group

Does Legacy support acknowledge a thanks for reporting or anything? Maybe I sent my request to the wrong party (webmast...@legacyfamilytree.com), but that problem with the Help Center tab on the website has never been fixed after about a month and Brian said he reported it also... Just wondering i

RE: [LegacyUG] Event "location" somehow got changed

Gene, It is okay to ask tech support questions on the list because the answer might be a simple one liner but anything that might require some back and forth dialog is better handled by sending a message to supp...@legacyfamilytree.com :) Also, if you ask

Re: [LegacyUG] Event "location" somehow got changed

All, I stand chastized, and I apologize. I see Support personnel often replying to issues presented on the LUG, so that's where I first went with my issue. Sorry, Gene On Tue, Jan 6, 2015 at 12:46 PM, Michele/Support < mich...@legacyfamilytree.com> wrote: > Brian, > > I appreciate this post.

RE: [LegacyUG] Event "location" somehow got changed

Brian, I appreciate this post. This is exactly what is happening. Gene also sent a ticket in so we are working on it behind the scenes. Sometimes when you think Support isn’t paying attention to the LUG list they really are. One thing people don’t realize is that not all of the techs watch

RE: [LegacyUG] Event "location" somehow got changed

I would suspect that as we read these messages, several of Millenia’s support people are banging away at their keyboards trying to see if they can recreate the issue. If they can’t recreate the issue, then they’re probably trying to figure out what user errors would cause the problem. When one s

RE: [LegacyUG] Exporting to GEDCOM

Bill I agree. I have never had Legacy change my RINs, and I have it set not to use abandoned RINs. Since any other outcome would ruin my webpages and/or Search Engine Optimisation, the day it changes anything will be the day I leave Legacy. Ron Ferguson http://www.fergys.co.uk/ William Boswe

Re: [LegacyUG] Virus

On 2015/01/06 06:10 PM, Dave Johnson wrote: > Apparently I got a virus. Please delete any virus from me that contains a PDF > and change your password. Ahem! _WE_ don't have a password problem. You do. -- Regards, Mike Fry (Jhb) Legacy User Group guidelines: http://www.LegacyFamilyTree.com

Re: [LegacyUG] Event "location" somehow got changed

I have noticed that when editing locations that my current option selections and version of Legacy V8 (the latest) has an automatic internal “combine/combine with” feature that sometimes creates unexpected results. I have not determined what particular set of matches causes this automatic comb

RE: [LegacyUG] Picassa -- Cheri

Backing up to another folder on your computer does not gain much other than preventing you from modifying the original (which is what this thread was really about). But you are still at risk of losing everything should your hard drive fail or computer get lost, stolen, or destroyed. You are best

Re: [LegacyUG] PDF DOCUMENT

I suspect this is spam, do not click the link in the original. The users email account has probably been hacked. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com On 06/01/2015 10:12 AM, Dave Johnson wrote: >i've sent you a confidential Me

Re: [LegacyUG] Event "location" somehow got changed

Thanks, Ron. Very helpful. Gene On Tue, Jan 6, 2015 at 2:37 AM, wrote: > We Do not know! > > Ron Ferguson > > Gene Wheeler wrote: > > OK, Legacy Support, what's going on here? > > Gene > > On Sun, Jan 4, 2015 at 9:29 PM, Jess wrote: > >> I had this issue as well, and honestly thought I was c

RE: [LegacyUG] Picassa -- Cheri

I am very careful with image files. I always copy them to a temporary folder for editing , I never work on the originals. I know Picasa does not change them but I just do not risk them being altered. From: Shannon Thomas [mailto:sthomas51...@gmail.com] Sent: 06 January 2015 01:22 To: legacy

[LegacyUG] Virus

Apparently I got a virus. Please delete any virus from me that contains a PDF and change your password. Dave Johnson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyuser

Re: [LegacyUG] Exporting to GEDCOM

I'm talking about exporting a gedcom for importing into TNG. I'm having problems in TNG with finding headstone records linked to the wrong people. There is some thought that perhaps RINs are getting changed in the gedcom export process. I don't see where there is an option to specify keeping or c

[LegacyUG] PDF DOCUMENT

i've sent you a confidential Message View Your Message Here -- *Dave Johnson* Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacy

RE: [LegacyUG] Exporting to GEDCOM

What I do is select "Try to keep original ID numbers" on the Legacy import screen. It should be the default unless you change it to renumber. I've never had Legacy change my ID numbers unless there are some empty ones used again for new persons. Bill From: Pat Hickin [mailto:pph...@gmail

Re: [LegacyUG] Exporting to GEDCOM

I don't know about IDs, but check and be sure that all your spouses get exported!! -- it was a real problem for me on a recent ..gedcom and I had to do a work-around. Pat On Mon, Jan 5, 2015 at 10:08 PM, Gene Wheeler wrote: > In v.8, is there a way to make sure the IDs remain constant for each

Re: [LegacyUG] Event "location" somehow got changed

We Do not know! Ron Ferguson Gene Wheeler wrote: >OK, Legacy Support, what's going on here? > >Gene > >On Sun, Jan 4, 2015 at 9:29 PM, Jess wrote: > >> I had this issue as well, and honestly thought I was crazy! I had at least >> a dozen people with burial location of Bellvieu Cemetery, Benton

Re: [LegacyUG] Picassa -- Cheri

On 2015/01/06 03:22 AM, Shannon Thomas wrote: > Picasa reads the pictures from where they are saved on your computer. My > pictures are saved in a pictures folder and then by year and then by date and > when I open Picasa it reads from that location. That's right! Picasa has its own virtual file o