Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Thomas Hackert
Hello @gain, On Dienstag, 5. November 2013 20:35 Robinson Tryon wrote: On Tue, Nov 5, 2013 at 9:20 AM, Thomas Hackert thack...@nexgo.de wrote: = What bugs should be reported to our LibreOffice bugtracker? = What bugs should be reported to distros? I would say only bugs, that are in our

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread bjoern
Hi, IMHO: On Tue, Nov 05, 2013 at 08:46:36AM -0500, Robinson Tryon wrote: = What bugs should be reported to our LibreOffice bugtracker? IMHO, all bugs. It provides much better visibility of the issues at hand. And yes, I even think bugs that 'happen only with the Ubuntu builds, but not with

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Rob Snelders
For launchpad there is launchpadlib: https://help.launchpad.net/API/launchpadlib which allows scripting in Python. This could be using to e.g.: - find all bugs on launchpad against LibreOffice (ubuntu) - copy the bug description into a new bug on fdo - link both bugs: - mark the fdo bug as

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread bjoern
On Wed, Nov 06, 2013 at 04:54:17PM +0100, Rob Snelders wrote: Python only? launchpadlib is a Pythonlib. Of course, you can create a small wrapper script around it and then use it from other stuff. Best, Bjoern ___ List Name: Libreoffice-qa mailing

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Pedro
://nabble.documentfoundation.org/Libreoffice-qa-Where-should-users-report-bugs-tp4081505p4081733.html Sent from the QA mailing list archive at Nabble.com. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Sophie
Hi, Le 06/11/2013 17:08, Pedro a écrit : Hi Thomas Thomas Hackert wrote But providing a valid email should be enough for all that. It should not be required to create an account. But how will you know, if it is a valid mail address? It could be an one-way mail address or some fake

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Rob Snelders
Hi, On 06-11-13 17:48, Thomas Hackert wrote: Hello Pedro, *, On Mittwoch, 6. November 2013 17:08 Pedro wrote: Thomas Hackert wrote But providing a valid email should be enough for all that. It should not be required to create an account. But how will you know, if it is a valid mail address?

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Pedro
in context: http://nabble.documentfoundation.org/Libreoffice-qa-Where-should-users-report-bugs-tp4081505p4081765.html Sent from the QA mailing list archive at Nabble.com. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Rob Snelders
On 06-11-13 19:08, Pedro wrote: Hi Rob Rob Snelders-2 wrote Emails can be validated (in the same way your email client immediately informs you that an address is not valid: it checks with the target mail server) I have always learned to turn that feature off. So you can't verify a

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread bfoman
imho. Best regards. -- View this message in context: http://nabble.documentfoundation.org/Libreoffice-qa-Where-should-users-report-bugs-tp4081505p4081779.html Sent from the QA mailing list archive at Nabble.com. ___ List Name: Libreoffice-qa mailing

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Robinson Tryon
On Wed, Nov 6, 2013 at 2:58 PM, bfoman bfo.bugm...@spamgourmet.com wrote: Many bugs are reported by users who forgot about their reports. When asked to provide more details (for instance by NEEDINFO mass mail) they [...] don't use LO or care anymore. [...] I do not think that we should babysit

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Pedro
version you were using instead of Version the bug appeared? My 2 cents ;) -- View this message in context: http://nabble.documentfoundation.org/Libreoffice-qa-Where-should-users-report-bugs-tp4081505p4081788.html Sent from the QA mailing list archive at Nabble.com

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Pedro
that has the problem. Then it is up to QA to verify it and the Devs to fix it so that the problem does not affect present and potential users. Another 2 cents ;) -- View this message in context: http://nabble.documentfoundation.org/Libreoffice-qa-Where-should-users-report-bugs-tp4081505p4081806

[Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Robinson Tryon
Hiya, During the QA Call yesterday we had a brief discussion about the purpose and audience of the BSA. One of our big questions was Should we let people report bugs against EOL versions using the BSA?. The discussion expanded a bit* and led us to the bigger topic of Where should users report

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Robinson Tryon
On Tue, Nov 5, 2013 at 8:46 AM, Robinson Tryon bishop.robin...@gmail.com wrote: = What bugs should be reported to our LibreOffice bugtracker? = What bugs should be reported to distros? Relevant: We currently have a link in the LibreOffice menus Help - Send Feedback that currently points at

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Thomas Hackert
Hello Robinson, *, On Dienstag, 5. November 2013 14:56 Robinson Tryon wrote: On Tue, Nov 5, 2013 at 8:46 AM, Robinson Tryon bishop.robin...@gmail.com wrote: = What bugs should be reported to our LibreOffice bugtracker? = What bugs should be reported to distros? I would say only bugs, that

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Pedro
:) Regards, Pedro -- View this message in context: http://nabble.documentfoundation.org/Libreoffice-qa-Where-should-users-report-bugs-tp4081505p4081524.html Sent from the QA mailing list archive at Nabble.com. ___ List Name: Libreoffice-qa mailing list

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Rob Snelders
: http://nabble.documentfoundation.org/Libreoffice-qa-Where-should-users-report-bugs-tp4081505p4081524.html Sent from the QA mailing list archive at Nabble.com. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread bfoman
be used more by LO project in general (for bugs, features and other works) and I hope that own LO's instance will be. Best regards. -- View this message in context: http://nabble.documentfoundation.org/Libreoffice-qa-Where-should-users-report-bugs-tp4081505p4081544.html Sent from the QA mailing

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Pedro
-should-users-report-bugs-tp4081505p4081548.html Sent from the QA mailing list archive at Nabble.com. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Thomas Hackert
Hello Pedro, *, On Dienstag, 5. November 2013 19:10 Pedro wrote: snip bfoman wrote I can write that I do not want to work with anonymous bug reports while triaging. We need that users be active considering their bugs - help to recheck in a debug build (when there was one available in the

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Robinson Tryon
On Tue, Nov 5, 2013 at 9:20 AM, Thomas Hackert thack...@nexgo.de wrote: = What bugs should be reported to our LibreOffice bugtracker? = What bugs should be reported to distros? I would say only bugs, that are in our version of LO should go to our bugtracker, but the ones from the distros to

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Rob Snelders
Hi All, Oh, certainly. I don't have any recent distro builds of LibreOffice to determine if they change the URL -- can you confirm this one way or the other? No they don't do that. If this is what LO wants then this should be made easier, as it requires changing the code of LO at the

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Cor Nouws
Hi Robinson, thanks for the summary and ideas and such.. Robinson Tryon wrote (05-11-13 14:46) Now while I'm more than happy to discuss what we might do in the future, I think we need to first make a plan for our current situation. IMHO, here are the primary points: = What bugs should be

Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Cor Nouws
Rob Snelders wrote (05-11-13 16:38) I think at the moment we do need good bugreports. As that lessens our workload. We can't keep up with the bugs as it stands. So my goal at the moment is to lessen our workload without scaring users more than we do. Indeed. The more time volunteers need to