Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Jay Hennigan via mailop
On 1/13/22 20:24, Scott Mutter via mailop wrote: The issue is that big name mail service providers, like Gmail, Microsoft, Yahoo - do not offer a way to get effective feedback loops. Again, this is why I say the AOL feedback loop system of the 2000's was so great.  I've NEVER gotten anything f

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Scott Mutter via mailop
The issue is that big name mail service providers, like Gmail, Microsoft, Yahoo - do not offer a way to get effective feedback loops. Again, this is why I say the AOL feedback loop system of the 2000's was so great. I've NEVER gotten anything from Gmail's Postmaster tools for any of the servers (

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Jay Hennigan via mailop
On 1/13/22 16:08, Scott Mutter via mailop wrote: I'm not sure what value of Recipients is really referring to - but I think this is kind of the question that needs to be asked.  Should the administrator of a sending server (the IP address) be responsible for removing addresses from a mailing li

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Jay Hennigan via mailop
On 1/13/22 16:08, Scott Mutter via mailop wrote: I'm not sure what value of Recipients is really referring to - but I think this is kind of the question that needs to be asked.  Should the administrator of a sending server (the IP address) be responsible for removing addresses from a mailing li

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Scott Mutter via mailop
> Domain reputation is a thing though. If your IP really gets blocked (and not just throttled; that's a signal you have access to btw) you usually have a bigger problem. Unfortunately, that's not what I'm seeing in the real world. Everything is IP based. Go through the archives here at Mailops.

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Marcel Becker via mailop
On Thu, Jan 13, 2022 at 4:14 PM Scott Mutter via mailop wrote: If a service is going to block/blacklist/throttle messages by the sending > IP, then what good does it do to base feedback loops and spam reports on a > domain basis? A sending IP could have 1000 domains sending from it and > only 1

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Grant Taylor via mailop
On 1/13/22 5:08 PM, Scott Mutter via mailop wrote: I'm not sure what value of Recipients is really referring to - but I think this is kind of the question that needs to be asked. I was purposely nebulous specifically because what the exact list is doesn't matter. ;-) Should the administrato

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Scott Mutter via mailop
I'm not sure what value of Recipients is really referring to - but I think this is kind of the question that needs to be asked. Should the administrator of a sending server (the IP address) be responsible for removing addresses from a mailing list? Probably. But in order for the administrator of

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Jay Hennigan via mailop
On 1/13/22 00:32, Alessandro Vesely via mailop wrote: As an extra courtesy you could add something like "We're sorry that our mail was considered spam, it's not our intent to send unsolicited mail." That's appropriate for the specific case where the MUA flags the list owner that the message

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Grant Taylor via mailop
On 1/13/22 1:00 PM, Scott Mutter via mailop wrote: The person sending out the mails or mailing list often doesn't care if their recipients are flagging messages as spam or if their messages are being treated as spam or unsolicited. Does this imply that the person sending out the mails to the m

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Ángel via mailop
On 2022-01-12 at 17:51 +0100, Alessandro Vesely via mailop wrote: > Mailman asks a password to set email preferences, but no password to > unsubscribe. So it is also possible that someone else unsubscribes your > address for you. In fact I myself did unsubscribe someone else a few times: > aft

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Scott Mutter via mailop
I think some of what's lost in this discussion - and it's true this may be dragging the discussion off-topic, but seems as good a time as any to bring this up. Often times the individual maintaining the mailing list or sending out the emails, is not the same individual that administers and maintai

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Matt Vernhout via mailop
On Thu, Jan 13, 2022 at 1:41 AM Jay Hennigan via mailop wrote: > Agreed 100%. > > A single acknowledgement of a successful unsubscribe is fine, but don't > make them jump through another flaming hoop. This goes double if the > "subscription" is the typical webinar/whitepaper spam that they never

Re: [mailop] blocked by microsoft -- support procedure?

2022-01-13 Thread Mark G Thomas via mailop
Hi, On Thu, Jan 13, 2022 at 12:35:25AM -0800, Jyri J. Virkki via mailop wrote: > On Tue, Jan 11, 2022 at 02:04:56PM -0500, Mark G Thomas via mailop wrote: > > > > I'm not generally involved in our support issues, but a coworker at > > my work (Linode) reached out to me about what looks to be a ne

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Anne P. Mitchell, Esq. via mailop
> On Jan 12, 2022, at 11:30 PM, Jay Hennigan via mailop > wrote: > > A single acknowledgement of a successful unsubscribe is fine, but don't make > them jump through another flaming hoop. It's also a violation of Federal law, which requires a "one-step unsubscribe method". Anne -- Anne P

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Hans-Martin Mosner via mailop
13. Januar 2022 09:32, "Alessandro Vesely via mailop" schrieb: > On Thu 13/Jan/2022 08:01:56 +0100 Hans-Martin Mosner via mailop wrote: > >> Am 13.01.22 um 07:30 schrieb Jay Hennigan via mailop: >>> In my opinion, a single reply email, "You have been unsubscribed from xyz >>> mailing list" is a

Re: [mailop] blocked by microsoft -- support procedure?

2022-01-13 Thread Jyri J. Virkki via mailop
On Tue, Jan 11, 2022 at 02:04:56PM -0500, Mark G Thomas via mailop wrote: > > I'm not generally involved in our support issues, but a coworker at > my work (Linode) reached out to me about what looks to be a new problem > involving hosting customers being blocked by by Microsoft. We have > 150-2

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

2022-01-13 Thread Alessandro Vesely via mailop
On Thu 13/Jan/2022 08:01:56 +0100 Hans-Martin Mosner via mailop wrote: Am 13.01.22 um 07:30 schrieb Jay Hennigan via mailop: In my opinion, a single reply email, "You have been unsubscribed from xyz mailing list" is a good thing to do. As an extra courtesy you could add something like "We're s