Re: [MediaWiki-l] Alternatives for [[Project:Support desk]], Q&A sites

2015-03-29 Thread Bartosz Dziewoński
On Sun, 29 Mar 2015 19:34:22 +0200, Max Semenik wrote: Ewww, let's not mix support requests with bugs and work tasks, that will make searching impossible. No reason to mix them. If we do this, they should have a separate project or a few. -- Bartosz Dziewoński _

Re: [MediaWiki-l] Alternatives for [[Project:Support desk]], Q&A sites

2015-03-29 Thread James Forrester
On 29 March 2015 at 10:52, Ricordisamoa wrote: > ​ > Il 29/03/2015 19:34, Max Semenik ha scritto: > >> ​ >> On Sun, Mar 29, 2015 at 8:04 AM, James Forrester < >> jforres...@wikimedia.org> >> wrote: >> > On 29 March 2015 at 07:55, Federico Leva (Nemo) >>> wrote: >>> >>> See https://phabricator.

Re: [MediaWiki-l] Alternatives for [[Project:Support desk]], Q&A sites

2015-03-29 Thread Ricordisamoa
I don't know how it works, but I think we could exclude support requests from search results by default. Il 29/03/2015 19:56, Max Semenik ha scritto: It would still turn up in search results. On Sun, Mar 29, 2015 at 10:52 AM, Ricordisamoa wrote: I guess James suggests using Ponder, not Maniph

Re: [MediaWiki-l] Alternatives for [[Project:Support desk]], Q&A sites

2015-03-29 Thread Max Semenik
It would still turn up in search results. On Sun, Mar 29, 2015 at 10:52 AM, Ricordisamoa wrote: > I guess James suggests using Ponder, not Maniphest. > > > Il 29/03/2015 19:34, Max Semenik ha scritto: > >> Ewww, let's not mix support requests with bugs and work tasks, that will >> make searching

Re: [MediaWiki-l] Alternatives for [[Project:Support desk]], Q&A sites

2015-03-29 Thread Ricordisamoa
I guess James suggests using Ponder, not Maniphest. Il 29/03/2015 19:34, Max Semenik ha scritto: Ewww, let's not mix support requests with bugs and work tasks, that will make searching impossible. On Sun, Mar 29, 2015 at 8:04 AM, James Forrester wrote: On 29 March 2015 at 07:55, Federico Lev

Re: [MediaWiki-l] Alternatives for [[Project:Support desk]], Q&A sites

2015-03-29 Thread Max Semenik
Ewww, let's not mix support requests with bugs and work tasks, that will make searching impossible. On Sun, Mar 29, 2015 at 8:04 AM, James Forrester wrote: > On 29 March 2015 at 07:55, Federico Leva (Nemo) > wrote: > > > See https://phabricator.wikimedia.org/T31923#1160268 > > > > Question by H

Re: [MediaWiki-l] Alternatives for [[Project:Support desk]], Q&A sites

2015-03-29 Thread James Forrester
On 29 March 2015 at 07:55, Federico Leva (Nemo) wrote: > See https://phabricator.wikimedia.org/T31923#1160268 > > Question by HappyDog: «However, one does have to question why we use the > wiki for these purposes at all. We don't use the wiki for internal issue > tracking, so I'm not sure why we

[MediaWiki-l] Alternatives for [[Project:Support desk]], Q&A sites

2015-03-29 Thread Federico Leva (Nemo)
See https://phabricator.wikimedia.org/T31923#1160268 Question by HappyDog: «However, one does have to question why we use the wiki for these purposes at all. We don't use the wiki for internal issue tracking, so I'm not sure why we are using it for support. I am not aware of any other company