Hi folks...
I'm just looking for some feedback ... we are looking for a *really*
simple Change Management ticket system. All we want is a system that
does the following:
Technician opens ticket requesting a network level or server level
change outlining the brief details, severity level and
We use [1]http://www.troubleticketexpress.com/ to do just that. While
it leans more towards being a customer support system, we've had no
problem using it as our internal provisioning/network maintenance
system too.
Basic, simple and ties into a SQL db.
Bret
Paul Stewart
On Mon, Oct 26, 2009 at 5:19 AM, Paul Stewart pstew...@nexicomgroup.net wrote:
Hi folks...
I'm just looking for some feedback ... we are looking for a *really*
simple Change Management ticket system. All we want is a system that
does the following:
Hi Paul,
Have you considered any of
-Original Message-
From: Duane Waddle [mailto:duane.wad...@gmail.com]
Sent: October 26, 2009 7:08 AM
To: nanog@nanog.org
Subject: Re: Simple Change Management Tracking
On Mon, Oct 26, 2009 at 5:19 AM, Paul Stewart pstew...@nexicomgroup.net wrote:
Hi folks...
I'm just looking for some
Paul Stewart (pstewart) writes:
Thanks very much..
We ran RT for a while but every time a new update came out on CentOS it broke
the installation (perl mods), making it a pain to keep running.
Hi Paul,
I'm maintaining RT installs on FreeBSD, Debian, CentOS/RHEL, and so far
for us... too bad I can't find it any longer.
Appreciate the input..
Paul
-Original Message-
From: Jens Link [mailto:li...@quux.de]
Sent: October 26, 2009 7:36 AM
To: nanog@nanog.org
Subject: Re: Simple Change Management Tracking
Duane Waddle duane.wad...@gmail.com writes:
[1] Request
Paul Stewart pstew...@nexicomgroup.net writes:
Thanks - we're not really looking for so much a ticketing system as more
of a change management approval system I guess.
Thats why I suggested OTRS only after RT was mentioned. CheckPoint R70.1
has something like this build in but it's only for
On 27/10/2009, at 12:11 AM, Paul Stewart wrote:
We ran RT for a while but every time a new update came out on CentOS
it broke the installation (perl mods), making it a pain to keep
running. Bugzilla we haven't tried nor the JIRA. I'll take a
look... does JIRA have an approval process or
On Mon, Oct 26, 2009 at 4:22 AM, Phil Regnauld regna...@nsrc.org wrote:
Paul Stewart (pstewart) writes:
Thanks very much..
We ran RT for a while but every time a new update came out on CentOS it
broke the installation (perl mods), making it a pain to keep running.
Hi Paul,
On Tue, 27 Oct 2009, Nathan Ward wrote:
On 27/10/2009, at 12:11 AM, Paul Stewart wrote:
We ran RT for a while but every time a new update came out on CentOS it
broke the installation (perl mods), making it a pain to keep running.
Bugzilla we haven't tried nor the JIRA. I'll take a look...
Dan Young (dyoung) writes:
If you want Fedora-ish packages built for RHEL/CentOS, getting them
from EPEL is a better choice:
http://download.fedora.redhat.com/pub/epel/5/i386/repoview/rt3.html
http://download.fedora.redhat.com/pub/epel/5/x86_64/repoview/rt3.html
Yes, EPEL is ok, but
On Mon, Oct 26, 2009 at 9:29 AM, Phil Regnauld regna...@nsrc.org wrote:
Dan Young (dyoung) writes:
If you want Fedora-ish packages built for RHEL/CentOS, getting them
from EPEL is a better choice:
http://download.fedora.redhat.com/pub/epel/5/i386/repoview/rt3.html
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