Hi Again - just wanted to report on a bit more testing - it looks like the
problem really is with items that have had holds that were cancelled in the
OPAC, EG doesn't want to "untarget" them and it stops the renewalshas
anyone else ever experienced this? I'm sure we've missed something
somewh
> Thanks for adding in this advice. Something like that totally slipped my mind
> when I replied.
Oh, and when constructing a test like that, write down all the steps
(and results) so others can reproduce it!
It's science. :-)
--
Jason Etheridge
| VP, Tactical Development
| Equinox Software,
Hi Jason,
Thanks for adding in this advice. Something like that totally slipped my
mind when I replied.
Thanks.
Kindest regards,
Joel
Joel Harbottle
Email: joel.r.harbot...@gmail.com
On Thu, Apr 15, 2010 at 12:03 AM, Jason Etheridge wrote:
> > Students have reported and we've tested and conf
> Students have reported and we've tested and confirmed, that when they attempt
> to
> renew a book from their account, they get the message that no renewals are
> allowed because the book is needed for a hold. When staff check, there are
> no holds on the item(s) and they can do the renewal(s) f
Hi Cynthia,
I have actually come across this problem twice before. For us it was quite
strange, and is a bit hard to describe.
When the two patrons in particular complained (we allow 2 renewals when no
Holds on item). What had happened in our case, other patrons had placed a
copy-specific Hold on
Hi All - we've recently noticed a problem with renewing books from patron
accounts. We're not sure how long it has been going on because we can only
trace it to some complaints we've had over the last month or so. Students
have reported and we've tested and confirmed, that when they attempt to
re
