[otrs] Display of Status etc.

2002-12-09 Thread Krcek, David
Title: Nachricht Hi Martin,   our customer wanna see the status of their tickets (status, what was done and so one), but they shouldn't have to login to the otrs. Is there something in the system or in your pipe or must we develop something ?   Regards  David  

AW: [otrs] Stats error

2002-12-09 Thread Krcek, David
Hi Martin, hi Thomas, It looks like a Perl version error. in @INC (@INC contains: /usr/opt/OpenTRS/bin/cgi-bin/../.. /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005 . /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503) at /usr/local/lib/perl5/site_per

Re: [otrs] index.pl

2002-12-09 Thread Martin Edenhofer
On Mon, Dec 09, 2002 at 05:31:47PM -0600, Jon Conkle wrote: > Okay, i checked the apache error log and the only thing relevant i can > find is this: > > [error] /opt/OpenTRS/bin/cgi-bin/index.html not found or unable to stat * Works the agent-login (agent interface)? * If you download the index

Re: [otrs] Problem with @INC and mkStats.pl

2002-12-09 Thread Martin Edenhofer
Hi Thomas, On Tue, Dec 10, 2002 at 12:13:51AM +0100, Horna, Thomas wrote: > > Sorry for wrong Header, this mail should be answer to problem with GD module > :) > [...] > The pmtools suite written by Tom Christiansen to help navigate and > manage > Perl module installations. You can obtain them

Re: [otrs] Stats error

2002-12-09 Thread Martin Edenhofer
Hi Thomas, On Tue, Dec 10, 2002 at 12:10:00AM +0100, Horna, Thomas wrote: > I have strange Problem. When I run mkstats.pl everything seems fine... > but when I click on Stats, I can´t get picture. When I click on Picture link > I receive these strange error in Browser: > -- > Software error:

Re: [otrs] index.pl

2002-12-09 Thread Jon Conkle
Okay, i checked the apache error log and the only thing relevant i can find is this: [error] /opt/OpenTRS/bin/cgi-bin/index.html not found or unable to stat Martin Edenhofer wrote: Hi Jon, On Mon, Dec 09, 2002 at 11:15:11AM -0600, Jon Conkle wrote: >Any ideas as to why when i try going to t

Re: [otrs] Problem with @INC and mkStats.pl

2002-12-09 Thread Horna, Thomas
Sorry for wrong Header, this mail should be answer to problem with GD module :) -Originalnachricht- Von: Horna, Thomas An: 'Martin Edenhofer '; '[EMAIL PROTECTED] ' Gesendet: 09.12.02 23:57 Betreff: AW: [otrs] Internal server error at Agent compose 'empty answer' Hi, I hope I can help

[otrs] Stats error

2002-12-09 Thread Horna, Thomas
Hi, I have strange Problem. When I run mkstats.pl everything seems fine... but when I click on Stats, I can´t get picture. When I click on Picture link I receive these strange error in Browser: -- Software error: Can't locate Date/Format.pm in @INC (@INC contains: /usr/opt/OpenTRS/bin/cgi-bin/

AW: [otrs] Internal server error at Agent compose 'empty answer'

2002-12-09 Thread Horna, Thomas
Hi, I hope I can help with this info: If You want to know (for sure) which modules are installed, then use pmtools. Here is short description what they can: The pmtools suite written by Tom Christiansen to help navigate and manage Perl module installations. You can obtain them at http://langu

Re: [otrs] No autoresponse and notify mails

2002-12-09 Thread Martin Edenhofer
Hi Diego, On Mon, Dec 09, 2002 at 03:25:10PM -0300, Diego Fernandez wrote: > I want to have notifications of new tickets to Agents. > ... > > > Mon, 24 Jun 2002 13:55:05 +0200 > > Notify mails (to the agents - new ticket/got follow up): > > * Only "custom queues" will get notifications > > wha

Re: [otrs] index.pl

2002-12-09 Thread Martin Edenhofer
Hi Jon, On Mon, Dec 09, 2002 at 11:15:11AM -0600, Jon Conkle wrote: > Any ideas as to why when i try going to the admin login page in a > browser it automatically tries downloading index.pl instead of serving > the page, and how i can fix this? customer login works just fine.. Is there a error

Re: [otrs] Ticket Status

2002-12-09 Thread Martin Edenhofer
Hi James, On Mon, Dec 09, 2002 at 01:46:18PM -, James Jeffrey wrote: > Thanks. That sounds perfect - any idea when it will be available. Is it in > the CVS version yet? 0.5 Beta9 ~ end of december (== feature freeze for 1.0). 1.0 will be available on february the 14th. .-) It's not in the

[otrs] No autoresponse and notify mails

2002-12-09 Thread Diego Fernandez
Hi, I want to have notifications of new tickets to Agents. ... > Mon, 24 Jun 2002 13:55:05 +0200 > Notify mails (to the agents - new ticket/got follow up): > * Only "custom queues" will get notifications what are "custom queues"? > * Check if the agent enabled notifications (AgentView::Prefe

[otrs] index.pl

2002-12-09 Thread Jon Conkle
Any ideas as to why when i try going to the admin login page in a browser it automatically tries downloading index.pl instead of serving the page, and how i can fix this? customer login works just fine.. -- Jon Conkle Technical Sales and Support 1308 Dealers Ave. New Orleans, LA 70123 US Toll F

RE: [otrs] Ticket Status

2002-12-09 Thread James Jeffrey
Thanks. That sounds perfect - any idea when it will be available. Is it in the CVS version yet? James. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Martin Edenhofer Sent: 09 December 2002 13:20 To: [EMAIL PROTECTED] Subject: Re: [otrs] Ticket Status

Re: [otrs] Ticket Status

2002-12-09 Thread Martin Edenhofer
Hi James, On Mon, Dec 09, 2002 at 01:05:41PM -, James Jeffrey wrote: > Thanks - that makes it a lot clearer. Is there a way to have a status of > "Awaiting response from customer" or similar? Yes! .-) We are working on it. To the next release. See: http://otrs.org/cgi-bin/cvsweb.cgi/~chec

RE: [otrs] Ticket Status

2002-12-09 Thread James Jeffrey
Hi, Thanks - that makes it a lot clearer. Is there a way to have a status of "Awaiting response from customer" or similar? James. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Martin Edenhofer Sent: 09 December 2002 13:01 To: [EMAIL PROTECTED] Subject

Re: [otrs] Ticket Status

2002-12-09 Thread Martin Edenhofer
Hi James, On Mon, Dec 09, 2002 at 12:49:44PM -, James Jeffrey wrote: > Sorry if this is a dumb question. What is the Ticket Status used for and how > cna I change it? The ticket status shows the ticket state. Maybe the ticket is open, new, closed, ... The ticket status will be changed after

[otrs] Ticket Status

2002-12-09 Thread James Jeffrey
Hello, Sorry if this is a dumb question. What is the Ticket Status used for and how cna I change it? regards, James Jeffrey Senior Hosting Engineer TechnoPhobia Limited Phone: +44 (0)114 2212123 Fax: +44 (0)114 2212124 Email: [EMAIL PROTECTED] WWW: http://www.technophobia.com Registered in Engl