Re: [otrs] cusomter's reply does not come in the ticket, and newticket > is created!

Hi Martin, I found what is the reason. I changed TicketHook in config.pm from 'ticket' to 8bit-2byte code. I don't know why , but change back to 'ticket' , it works. > Config.pm > ##$Self->{TicketHook} = 'Ticket#'; > $Self->{TicketHook} = '??#'; Is this a localization issue or limitation

Re: [otrs] cusomter's reply does not come in the ticket, and newticket > is created!

Hi Martin, Thank you for your suggestion. I did it as you show. It worked! Strange! My session showed below. I can see the follow up test came in the ticket certainly from agent view. By the way, I could not find otrs log file in spite of Config.pm definition. Where is log file? Is my config wron

Re: [otrs] Use of uninitialized value at .../bin/..//Kernel/System/AuthSessi on/IPC.pm line 324.

Hi Thomas, On Wed, Dec 11, 2002 at 08:40:38PM +0100, Horna, Thomas wrote: > I have an error when running DeleteSessionID.pl (cron job), hier an > extract > > # bin/DeleteSessionIDs.pl --expired > DeleteSessionIDs.pl - delete all existing or expired session > ids > Copyright (c) 2002 Martin E

Re: [otrs] cusomter's reply does not come in the ticket, and new ticket > is created!

Hi Dair, On Wed, Dec 11, 2002 at 12:19:44PM +, Dair Grant wrote: > [...] > Other than that though, I'm very impressed with OTRS - we're running it on > Mac OS X 10.1 and 10.2, and it's working perfectly. Cool! :-) > BTW, what is the preferred way to submit patches? We have a couple of minor

Re: [otrs] cusomter's reply does not come in the ticket, and newticket > is created!

Hi Shozo, On Wed, Dec 11, 2002 at 10:45:52PM +0900, murahashi wrote: > > > I 'm confusing and I can't find where should I check? > > > > Check the AdminArea->Queue settings for that queue, and make sure that the > > "Follow up Option" menu is set to "possible" rather than "new ticket" > > (assumin

Re: [otrs] merging tickets?

Hi Shozo, On Wed, Dec 11, 2002 at 06:16:16PM +0900, murahashi wrote: > I searched an answer for this question posted before from Bryan, but I can't > find it. > Merging ticket feature is implemented? > My otrs is 0.5 Beta8. Not yet. It's on the TODO list... for Beta9. I'm to slow. :-/ > Shozo

[otrs] auto-reply

the way i have it set up, there are only two email addresses in OTRS - the default otrs@localhost, and the one i added - [EMAIL PROTECTED] I set the default otrs@localhost to be invalid, so the only option would be the rma@ one. I also set this email to be the default 'auto-response from'. H

[otrs] Use of uninitialized value at .../bin/..//Kernel/System/AuthSession/IPC.pm line 324.

Hi! I have an error when running DeleteSessionID.pl (cron job), hier an extract # bin/DeleteSessionIDs.pl --expired DeleteSessionIDs.pl - delete all existing or expired session ids Copyright (c) 2002 Martin Edenhofer <[EMAIL PROTECTED]> Delele all expired session ids: Use of uninitialized v

RE: [otrs] Stats error

Hi again... Hm, it seems this error occurs only when I use Internet Explorer 6.0 Service Pack 1 ... Version 5.5, 6.0 and Netscape seems ok ? -Originalnachricht- Von: Krcek, David An: '[EMAIL PROTECTED]' Gesendet: 10.12.02 08:08 Betreff: AW: [otrs] Stats error Hi Martin, hi Thomas,

Re: [otrs] cusomter's reply does not come in the ticket, and newticket > is created!

Thanks dair, > > Incomming new email dispached and our system generate new ticket well. > > But cusomter's reply does not come in the ticket, and new ticket is created. > > I 'm confusing and I can't find where should I check? > > Check the AdminArea->Queue settings for that queue, and make sure t

Re: [otrs] cusomter's reply does not come in the ticket, and newticket > is created!

murahashi <[EMAIL PROTECTED]> wrote: > Incomming new email dispached and our system generate new ticket well. > But cusomter's reply does not come in the ticket, and new ticket is created. > I 'm confusing and I can't find where should I check? Check the AdminArea->Queue settings for that queue,

[otrs] merging tickets?

Hi Martin and list, I searched an answer for this question posted before from Bryan, but I can't find it. Merging ticket feature is implemented? My otrs is 0.5 Beta8. Thank you. Shozo [otrs] merging tickets? Bryan Fu

[otrs] cusomter's reply does not come in the ticket, and new ticket is created!

Hi, Incomming new email dispached and our system generate new ticket well. But cusomter's reply does not come in the ticket, and new ticket is created. I 'm confusing and I can't find where should I check? Any suggestion? Thank you. Shozo ___ OTRS maili