Hi Martin,
I found what is the reason.
I changed TicketHook in config.pm from 'ticket' to 8bit-2byte code.
I don't know why , but change back to 'ticket' , it works.
> Config.pm
> ##$Self->{TicketHook} = 'Ticket#';
> $Self->{TicketHook} = '??#';
Is this a localization issue or limitation
Hi Martin,
Thank you for your suggestion.
I did it as you show. It worked! Strange!
My session showed below.
I can see the follow up test came in the ticket certainly from agent view.
By the way, I could not find otrs log file in spite of Config.pm definition.
Where is log file? Is my config wron
Hi Thomas,
On Wed, Dec 11, 2002 at 08:40:38PM +0100, Horna, Thomas wrote:
> I have an error when running DeleteSessionID.pl (cron job), hier an
> extract
>
> # bin/DeleteSessionIDs.pl --expired
> DeleteSessionIDs.pl - delete all existing or expired session
> ids
> Copyright (c) 2002 Martin E
Hi Dair,
On Wed, Dec 11, 2002 at 12:19:44PM +, Dair Grant wrote:
> [...]
> Other than that though, I'm very impressed with OTRS - we're running it on
> Mac OS X 10.1 and 10.2, and it's working perfectly.
Cool! :-)
> BTW, what is the preferred way to submit patches? We have a couple of minor
Hi Shozo,
On Wed, Dec 11, 2002 at 10:45:52PM +0900, murahashi wrote:
> > > I 'm confusing and I can't find where should I check?
> >
> > Check the AdminArea->Queue settings for that queue, and make sure that the
> > "Follow up Option" menu is set to "possible" rather than "new ticket"
> > (assumin
Hi Shozo,
On Wed, Dec 11, 2002 at 06:16:16PM +0900, murahashi wrote:
> I searched an answer for this question posted before from Bryan, but I can't
> find it.
> Merging ticket feature is implemented?
> My otrs is 0.5 Beta8.
Not yet. It's on the TODO list... for Beta9. I'm to slow. :-/
> Shozo
the way i have it set up, there are only two email addresses in OTRS -
the default otrs@localhost, and the one i added -
[EMAIL PROTECTED] I set the default otrs@localhost to be invalid,
so the only option would be the rma@ one. I also set this email to be
the default 'auto-response from'. H
Hi!
I have an error when running DeleteSessionID.pl (cron job), hier an
extract
# bin/DeleteSessionIDs.pl --expired
DeleteSessionIDs.pl - delete all existing or expired session
ids
Copyright (c) 2002 Martin Edenhofer <[EMAIL PROTECTED]>
Delele all expired session ids:
Use of uninitialized v
Hi again...
Hm, it seems this error occurs only when I use Internet Explorer 6.0 Service
Pack 1 ...
Version 5.5, 6.0 and Netscape seems ok
?
-Originalnachricht-
Von: Krcek, David
An: '[EMAIL PROTECTED]'
Gesendet: 10.12.02 08:08
Betreff: AW: [otrs] Stats error
Hi Martin, hi Thomas,
Thanks dair,
> > Incomming new email dispached and our system generate new ticket well.
> > But cusomter's reply does not come in the ticket, and new ticket is
created.
> > I 'm confusing and I can't find where should I check?
>
> Check the AdminArea->Queue settings for that queue, and make sure t
murahashi <[EMAIL PROTECTED]> wrote:
> Incomming new email dispached and our system generate new ticket well.
> But cusomter's reply does not come in the ticket, and new ticket is created.
> I 'm confusing and I can't find where should I check?
Check the AdminArea->Queue settings for that queue,
Hi Martin and list,
I searched an answer for this question posted before from Bryan, but I can't
find it.
Merging ticket feature is implemented?
My otrs is 0.5 Beta8.
Thank you.
Shozo
[otrs] merging tickets?
Bryan Fu
Hi,
Incomming new email dispached and our system generate new ticket well.
But cusomter's reply does not come in the ticket, and new ticket is created.
I 'm confusing and I can't find where should I check?
Any suggestion?
Thank you.
Shozo
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