Re: [otrs] Ticket Number

Hi Diego, On Thu, Dec 12, 2002 at 04:16:03PM -0300, Diego Fernandez wrote: > I made up a new type of ticket number, > it is composed this way: year.month.day.Counter > The Counter must reset to zero every midnight, so I added a cron to the > crontab. > But my problem is: > What happend if so

Re: [otrs] Time Units

Hi Diego, On Thu, Dec 12, 2002 at 03:52:29PM -0300, Diego Fernandez wrote: > I need to know what do you use Time Units for? > If possible, give me an example. You can account time on a ticket. To see the total accounetd time look at the ticket zoom view. > Diego. Martin -- Martin Edenhofer

Re: [otrs] auto-reply

Hi Jon, On Wed, Dec 11, 2002 at 04:05:16PM -0600, Jon Conkle wrote: > the way i have it set up, there are only two email addresses in OTRS - > the default otrs@localhost, and the one i added - > [EMAIL PROTECTED] I set the default otrs@localhost to be invalid, > so the only option would be the

[otrs] Time Units

Hi Martin, I need to know what do you use Time Units for? If possible, give me an example. Thank you. Diego. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/c

[otrs] Ticket Number

Hi, I made up a new type of ticket number, it is composed this way: year.month.day.Counter The Counter must reset to zero every midnight, so I added a cron to the crontab. But my problem is: What happend if someone store a new ticket at 23:59:59 of 11/12/02 and it takes to form the ticket num

Re: [otrs] cusomter's reply does not come in the ticket, and newticket > is created!

Hi Shozo, On Thu, Dec 12, 2002 at 10:05:31AM +0900, murahashi wrote: > [...] > By the way, I could not find otrs log file in spite of Config.pm definition. > Where is log file? Is my config wrong? The default log module (Kernel::System::Log::SysLog) logs into your syslogd. -=> e. g. /var/log/me

Re: [otrs] cusomter's reply does not come in the ticket, and newticket > is created!

Hi Shozo, On Thu, Dec 12, 2002 at 10:27:08AM +0900, murahashi wrote: > I found what is the reason. > I changed TicketHook in config.pm from 'ticket' to 8bit-2byte code. > I don't know why , but change back to 'ticket' , it works. > > > Config.pm > > ##$Self->{TicketHook} = 'Ticket#'; > >

RE: [otrs] Use of uninitialized value at .../bin/..//Kernel/System/AuthSessi on/IPC.pm line 324.

Yeah... thx :) Thomas W. Horna >-Original Message- >From: Martin Edenhofer [mailto:[EMAIL PROTECTED]] >Sent: Thursday, December 12, 2002 1:11 AM >To: [EMAIL PROTECTED] >Subject: Re: [otrs] Use of uninitialized value at >.../bin/..//Kernel/System/AuthSessi on/IPC.pm line 324. > > >Hi Thom