[otrs] Status of users

Hello, we are using OTRS in an environment, where a call center gets all calls first and tries to give the calls to the right employee. If that employee is not reachable, a ticket is opened containing the facts about the caller. Not it would be very useful, if the call center could see in OTRS, wh

[otrs] Notification for pending tickets

Hello, is it possible to add a notification feature for expiration of pending tickets? For reminder-tickets it would be very useful if the user would get such a notification, i think. Bye, Andreas Haase EastLink GmbH -- --- professional INTERNET services -- EastLink Gmb