Hello,
we are using OTRS in an environment, where a call center gets all calls
first and tries to give the calls to the right employee. If that employee
is not reachable, a ticket is opened containing the facts about the
caller. Not it would be very useful, if the call center could see in OTRS,
wh
Hello,
is it possible to add a notification feature for expiration of pending
tickets? For reminder-tickets it would be very useful if the user would
get such a notification, i think.
Bye,
Andreas Haase
EastLink GmbH
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