Re: [otrs] Mass action

Hi Gregor, On Tuesday 18 February 2003 02:08, Gregor wrote: > We are looking for a possibility to move,close, change > status...on multiple tickets from queue view and search result > page. (mass action function) > For example if you can see already that the next 5 tickets are > spam, or 20 ticket

[otrs] Note-external/note-report

Hi all, This might be a silly question, but as we've been going through all the features in the OTRS interface, we can't seem to figure out what note-external and note-report do exactly. Can anyone give us a quick synopsis? Thanks, Paul ___ OTRS maili

[otrs] Mass action

Hello,   We are looking for a possibility to move,close, change status...on multiple tickets from queue view and search result page. (mass action function) For example if you can see already that the next 5 tickets are spam, or 20 tickets need to be moved in to queue X I would imagine it like

Re: AW: [otrs] ignore some adresses

That looks good, will try it later. Thank you :) Robert Kehl schrieb: The other thing, I have one Queue called "Spam" where I put all spam mails and the ones above. It's ab bit nerving that it's blinking and so on and there's too much in it to close every ticket... is there a way to

AW: [otrs] ignore some adresses

> The other thing, I have one Queue called "Spam" where I put all > spam mails and the ones above. It's ab bit nerving that it's > blinking and so on and there's too much in it to close every > ticket... is there a way to simply hide that queue on top? You can use the Generic-Agent script exact

Re: [otrs] installation probz

Hi Dylan, On Tue, Feb 11, 2003 at 09:33:54PM +, Dylan Williams wrote: > When testing DBD::mysql, the module fails all tests, I googled around for a > bit to see if other people had this problem. I found some posts but none with > any information or clues to point me in the right direction.

Re: [otrs] Allowing the client to close a ticket

Hi Moshe, On Tue, Feb 11, 2003 at 02:39:25PM +0200, Moshe Leibovitch (SoftLink) wrote: > We have noticed that sometimes the client wish to close the ticket on his > own (i.e he found the problem). The customer screens does not give it a way > of doing this. Implemented. ,-) > Also, there is n

RE: [otrs] ignore some adresses

Hi GameCrash, > Well, I use the POP3 script as the accounts are on a > different server... any idea else? > > Thanks :) Why not use procmail on the other server then and filter it out before it gets to OTRS? Assuming, of course, the other server has procmail capabilities and you have access to

Re: [otrs] ignore some adresses

Well, I use the POP3 script as the accounts are on a different server... any idea else? Thanks :) The following message was sent by Andreas Haase <[EMAIL PROTECTED]> on Mon, 17 Feb 2003 17:22:41 +0100 (CET). > On Mon, 17 Feb 2003, GameCrash wrote: > > > Hi, > > > > I would like to be able do i

Re: [otrs] ignore some adresses

On Mon, 17 Feb 2003, GameCrash wrote: > Hi, > > I would like to be able do ignore some email adresses, like > "[EMAIL PROTECTED]" (very nerving) and "MAILER-DAEMON@[MyDomain]" - It's > really not needed to create a ticket for them... ;) Is there a way to do > this? This can be done by using procm

[otrs] ignore some adresses

Hi, I would like to be able do ignore some email adresses, like "[EMAIL PROTECTED]" (very nerving) and "MAILER-DAEMON@[MyDomain]" - It's really not needed to create a ticket for them... ;) Is there a way to do this? The other thing, I have one Queue called "Spam" where I put all spam mails and

AW: [otrs] Creating new tickets and merging tickets

We are interested in such a function, too. ;-) Marc -Ursprüngliche Nachricht- Von: Paul [mailto:[EMAIL PROTECTED]] Gesendet: Montag, 17. Februar 2003 07:10 An: [EMAIL PROTECTED] Betreff: RE: [otrs] Creating new tickets and merging tickets Hi Martin, > > I do have two questions though.