Hi Andreas,
> in OTRS I have the option to add a note to a ticket. I can
> decide, whether I want to add an internal or external note.
> When I use "external", then I would expext a mail to be sent
> out to the creator of the ticket (or optionally to a address,
> I fill in?), but no mail is se
I'm have a little difficulty configuring sendmail and procmail to deliver
email into otrs.
I have a different machine acting as NIS master that is setup to receive all
my mail(MTA=sendmail). it puts the mail in an NFS auto-mounted folder:
/var/spool/mail/otrs
or
/var/mail/otrs (really just linke
Hi,
in OTRS I have the option to add a note to a ticket. I can decide, whether
I want to add an internal or external note. When I use "external", then I
would expext a mail to be sent out to the creator of the ticket (or
optionally to a address, I fill in?), but no mail is sent. Do I have to
confi
Hi,
in OTRS I have the option to add a note to a ticket. I can decide, whether
I want to add an internal or external note. When I use "external", then I
would expext a mail to be sent out to the creator of the ticket (or
optionally to a address, I fill in?), but no mail is sent. Do I have to
confi
Hi Hans,
On Fri, Feb 21, 2003 at 02:34:23PM +0100, Hans Scheffers wrote:
> when going to the PhoneView (in 1.0) I have a "From" which needs a
> valid email adress; I don't allways have that when using the phone
> view.
> Can I change this?
I would use the customer stuff for this (of cource custo
Hi,
when going to the PhoneView (in 1.0) I have a "From" which needs a
valid email adress; I don't allways have that when using the phone
view.
Can I change this?
greetz
Hans
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Hi Jake,
On Fri, Feb 21, 2003 at 08:27:33AM -0500, Covert, Jake wrote:
> 1) While messing around with my MTA (sendmail) and my LDA (procmail), 300
> messages automatically got dumped into my RAW queue. How can I close all of
> these junk messages all at once. The system isn't live yet so I'm n
A quick question:
1) While messing around with my MTA (sendmail) and my LDA (procmail), 300
messages automatically got dumped into my RAW queue. How can I close all of
these junk messages all at once. The system isn't live yet so I'm not too
worried about losing any test tickets we've made. I'
Title: Feature request: Time units
Hello,
first of all, thanks for your great work! From version to version it gets more and more exciting!
One thing I am missing at the moment is an automated recording of the spended time per ticket. We have to report the time spended per ticket, well and
