I just experienced another instance where this feature could have come in
handy:
I responded to a customer's ticket only to realize I had left out important
information. OTRS will not allow me to send another response via e-mail
until the customer contacts me again.
> -Original Message-
>
Hi all,
I'm sure this must happen to other people. I find myself pressing "reload"
in my browser after submitting a response to a ticket and see that my
original response has now been sent twice. Any ideas on a way to prevent
this from happening within OTRS itself? Perhaps warn if the new reply
ma
Hi Charles,
Quoting "Charles R. \"Rusty\" Thompson" <[EMAIL PROTECTED]>:
> I would like to request there be more fields for customer contact
> information such as phone, alt phone fax and a few custom fields that can be
> relabeled to meet the needs of the OTRS implementor. Right now we have to
>
