Hi,
I'm wondering if it's possible to use TCP/IP to connect to mysql instead of
using a unix socket. I'm running otrs within a chrooted jail and have to
create a hard link to mysql.sock everytime mysqld is restarted. This is
becoming a bit of a problem. ;)
Thanks,
Paul
__
Good gosh I finally got it.
I'm not sure what was causing the problems but I dropped Exim, tried Blat,
dropped blat.. tried MS's port of sendmail, dropped that.
Ended up with Indigo Star's Sendmail port for Windows (30 day eval, $49
purchase). It came with a .pl script that looked alot like Email
Hi,
Is there a way of setting the time zone per agent? we have agents in
multiple time zones (countries), all using the same web site.
Regards,
Moshe
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
How do I change the status of a ticket from 'New' to 'Open' with sending an
email to the customer.
(Such a case would arise if I opened an internal ticket via 'Phone View'.
Since I created the ticket, I don't really need notification, I should be
able to change to the status to Open)
Even better
> > I would like to request there be more fields for customer contact
> > information such as phone, alt phone fax and a few custom fields that
can be
> > relabeled to meet the needs of the OTRS implementor.
>
> I understand the need for such a feature, no question about this.
> In general there is
Title: Always Feature Requests ?!
Hi,
there seems to be a global feature request wave.
What about this: A Get Next Button
Example:
There are several pools with emails in. An email agent just want to process easy mails and not to answer difficult emails.
But to handle the difficult emai
Help!!
I've come unstuck finalising users, groups and queues.
We devised a hierarchy of queues which matched identically the hierarchy of
staff within the project. Unfortunately OTRS is lacking some finer
customisation that RequesTracker allows ie
/groups/queues - staff
/tier1/support - ev
On Fri, Feb 28, 2003 at 04:52:58PM +0100, Sebastian Wormser wrote:
> Hi Charles,
>
> Quoting "Charles R. \"Rusty\" Thompson" <[EMAIL PROTECTED]>:
>
> > I would like to request there be more fields for customer contact
> > information such as phone, alt phone fax and a few custom fields that can b
Hey there,
what otrs of version are you using? whats your MTA? did you try to send email from
OTRS to a localhost user? does 'normal' mail from this machine to you work?
On Mon, Mar 03, 2003 at 09:25:41AM -0500, Charles R. Rusty Thompson wrote:
> Ok.. I've done some more searching on my problems
