On Fri, Feb 28, 2003 at 04:52:58PM +0100, Sebastian Wormser wrote: > Hi Charles, > > Quoting "Charles R. \"Rusty\" Thompson" <[EMAIL PROTECTED]>: > > > I would like to request there be more fields for customer contact > > information such as phone, alt phone fax and a few custom fields that can be > > relabeled to meet the needs of the OTRS implementor. Right now we have to > > depend on secondary software to lookup customer info and just being able to > > click a 'customer info' link at a ticket view would save tons of time. Here > > is a sample of what we might need that others could add to: > > I understand the need for such a feature, no question about this. > In general there is the problem of proper usage and maintenace of > the custom fields in the OTRS (and the underlying database). > > I can say from practical experience, that once a critical number of > companies ans support contracts is reached (two or three dozens probably) > nobody will be able to track changes that have been made to your customer > database, so these changes will not be available in the OTRS.
well, not neccessarily. If you would use the LDAP customeruser module (ieks, I still haven't finished it *g*) you have only one customer base. What I could do is to write a generic mapping mechanism that would be displayed on a customerinfo page. so you can specify as much info with the aproperiate mapping as you want. Martin, what do you think? -- Regards, Wiktor Wodecki _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
