[otrs] Probably an easy question, can't find the answer :(

I am submitting tickets for our technicians and when they are getting mail the system gives the hostname: http://linux.arrowmeas.com/otrs/index.pl?Action=AgentZoom&TicketID=18 Which is the old name of the box when I set it up for everyone. It is now something else and I don't know where to chan

RE: [otrs] Stock Reports

Title: Message Yes, custom reports would be a great help. Especially reporting on agents productivity, and to identify "problem users".       Thank YouErik Mathis -Original Message-From: Covert, Jake [mailto:[EMAIL PROTECTED] Sent: Friday, April 04, 2003 10:33 AMTo: [EMAIL

RE: [otrs] Stock Reports

Yes Please!  -Original Message-From: J M [mailto:[EMAIL PROTECTED]Sent: Friday, April 04, 2003 10:23 AMTo: [EMAIL PROTECTED]Subject: [otrs] Stock ReportsAre all the stock reports the one under "Stats" in the admin page?  Are there other reports than anyone has built f

[otrs] Stock Reports

Are all the stock reports the one under "Stats" in the admin page?  Are there other reports than anyone has built for OTRS?  Thanks.Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more

[otrs] new feature

Hi, We've just started using OTRS - great bit of software thanks. Sometimes it is necessary for us to add a note to a ticket before assigning it to a support person's queue. Is there any way there could be an icon (or something) appear at the top of the ticket to say that there is a note with it. T