Re: [otrs] authenticates customer using LDAP

Hi Alex, On Tue, May 27, 2003 at 05:32:56PM -0700, Alex Zheng wrote: > Can you use LDAP backend to authenticate customer(not user)? If yes, which > modules need to be changes besides Config.pm? Yes! :) You also can use your LDAP tree for the customer info (name, phone, email, ...), not just fo

Re: [otrs] Feature: write email to customer

Hi Gilles, On Tue, May 27, 2003 at 03:07:57PM +0200, [EMAIL PROTECTED] wrote: > I have a question related to a feature in the TODO List for release 1.2: > "Write email (new ticket) to customer". Is there any (maybe very vague) > idea for when this release will be scheduled? Not yet, but it sho

Re: [otrs] Queue sorting by P2 e-mail address, not P1!

Hi Alex, On Tue, May 27, 2003 at 11:16:43AM +0200, Alex Mihicinac wrote: > Geez, me again :-) something more I discovered - If mail header has this > params: > Resent-To: [EMAIL PROTECTED] > Resent-Date: Tue, 27 May 2003 10:56:34 +0200 > Resent-From: [EMAIL PROTECTED] > Resent-Message-Id: <[EMAIL