Hello all,
I've successfully installed OTRS 1.1.3 on a SuSE 7.3 Linux with Apache
1.3, but when I login as admin or normal user, I don't see the icons of
Logout, QueueView PhoneView Utilities Preferences Stats, etc.
Some Idea?
Thanks in Advance,
Rodolfo Longo
__
Hi Igor,
On Tue, Jul 29, 2003 at 10:04:37PM +0400, XRadio Stuff wrote:
> I`ve recently installed OTRS on Windows 2000 system using iis 5.0 and
> ActiveState Perl ver. 5.6. All feautures works fine except 2 main
> issues that couldn`t get this soft to go into real production:
>
> 1) Problem with C
Hi Gary,
On Tue, Jul 29, 2003 at 05:40:41PM +0800, Gary Chan wrote:
> I am using OTRS on Red Hat Linux version 7.3. I would like to find out
> what are the configurations needed at the OTRS system to download all
> emails from the POP account given to the helpdesk system.
There are two ways to do
Hi Jake,
On Mon, Jul 28, 2003 at 01:04:22PM -0400, Covert, Jake wrote:
> Can you code OTRS to allow semi-colons as address separators?
I know, you want it like exchange is handling it. .-)
We use perl-cpan modules for parsing/spliting emails... and the
modules don't support semi-colons because
Hi Chris,
thank you for the very fast answer, I've just tried it out and it works
perfectly!
Martin: A good idea to add it to the documentation... I can hardly imagine
Chris
and me were the first people that wanted to do this.
An even better way would be to have these definable via the Admin Int
Hi Florian, hi Chris,
On Thu, Jul 31, 2003 at 05:19:20PM -0400, Chris Salter wrote:
> I got this to work for my system by adding this entry to Config.pm:
>
> $Self->{ResponseFormat} = '$Data{"Salutation"}
>
> $Data{"StdResponse"}
>
> $Data{"Signature"}
>
> $Data{"OrigFrom"} $Text{"wrote"}:
Hi Florian,
I got this to work for my system by adding this entry to Config.pm:
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Signature"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
';
Please test it out before you put it into production. I also don't k
Hi,
usually, when replying to a ticket, the order is:
address,
quote
default-answer-text
signature
as i usually want to have the quote appear on the bottom of the mail, and
not after the address,
i have to copy/paste it everytime a ticket is answered.
is there a possibility to change that ord
Hi Moshe,
On Fri, Jul 25, 2003 at 02:56:11PM +0200, Moshe Livne (Leibovitch) wrote:
> Unfortunately, this will not be sufficient. I am looking for a better method
> that will enable me to really quote (including the ">" that replay of a
> another agent. I could not find the mechanism that distingu
We're using OTRS here to get our support emails under control, and for the
most part it's working very well. However, upper management has asked me to
give them more information about what's going on in the system.
Basically, what we would really like to have is a way of getting daily
reports (at
Title: Message
I
believe this page of the documentation should help explain:
http://doc.otrs.org/1.1/html/configfile-ticketnumberformat.html
Cheers,
Jake
-Original Message-From: Isamar Maia
[mailto:[EMAIL PROTECTED] Sent: Thursday, July 31, 2003 7:50
AMTo: [EMAIL PROTE
How can I make the ticker number smaller?
Thanks,
Isamar
Hi...
I believe it is
if you want to run a faster OTRS. 'perlrequire' goes in your Apache config
file when you want to run the script that 'pre-loads' all of the Perl
modules. If you do not want to install mod_perl, then remove the
'perlrequire' statement from your Apache config file, an
Hi all,
I am trying to install OTRS on a RedHat 9 box that has all
other components (Apache, MySQL ) installed from rpm. I am using the
RedHat 8.0 rpm. Installation was fine. but when I tried to restart
apache with service apache restart I got the following error:
Starting httpd: Sy
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