[otrs] Delete specific tickets from a Queue

In the GenericsAgent.pm you can delete all tickets from the queue. --    'delete' => {   # get all tickets with this properties   Queue => 'testgroup',   States => ['new'],   Locks => ['unlock'],   # new ticket properties (no option is

[otrs] Using SQL to Delete Tickets

Hey Folks... Just a warning.. prior to this morning I had no idea what CS was using here to track issues. But since the guy who set it up and maintains it is in Seattle today.. I was asked to take a look at an issue. So please forgive my ignorance. My question is pretty basic.. there are a ton

[otrs] how to set the 'sender' on mails from OTRS (to avoid 'onbehalf of')

hi - can anyone help me control the sender/from infomration on mail sent by otrs? recipients are seeing mails arrive from (as seen in MS Outlook): 'OTRS [EMAIL PROTECTED] on behalf of My Company [EMAIL PROTECTED]' In the mail header, there is From: My Company <[EMAIL PROTECTED]> Sender: OTRS <[EMA

Re: [otrs] Deleting trashmail from OTRS

Hi Anders, you do not need a php-script, otrs can do it for you: edit $OTRS_HOME/Kernel/Config/GenericAgent.pm you must define a new job: 'delete' => { Queue => '', State => ['new','open'], #mails state new + open Locks => ['lock','unlock'], New => {

[otrs] Running with Apache2

Salut, when I try to access my http//mydomain/otrs I get the following error messages: [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Config/Defaults.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Modules/AgentOwner.pm [Tue

[otrs] Add a new field to Customer User Backend

Hi. I just added a field 'phone' to the database table customer_user and to the customer user backend (Kernel/Config/Default.pm) as described in the documentation (10.2.1. at the 1.1-manual). Unfortunately no new field appears at the page 'Customer User' on the admin area. Did I missed somethin

RE: [otrs] Creating new tickets and merging tickets

We've run into problems using the supplied agentemail module--it appears to create two tickets. Wouldn't a better alternative be to skip the phoneview entry altogether? > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of [EMAIL PROTECTED] > Sent: Thursd

[otrs] customer ticket view

Hi, when a customer clicks on a ticket he is only able see the original ticket-text but no notes. Is there a way to alter this to get the same view as the agent ? I`ve been searching the scripts, but i am not that familiar with perl :) any hints are welcome ! mfg Dennis B. net&works ___

[otrs] Deleting trashmail from OTRS

Hello, first a thank you to Florian Gattung for the suggestion as to how to close all the viramails we have recieved. Now I have another question. We have heaps of mails in the OTRS-system that really is spam and mails that we dont need in there, simply junk that fills up the database. Does any

[otrs] Thank You Martin

All your answer was correct except the javascript. The text now show up : "interface d/'administration" To answer you : why we want people in RO able to see ticket ? its only because some peoples may just be abilitate to reassign ticket to another people without have the right to answer to it. O

RE: [otrs] Follow up without changing email address

This would be a nice feature if several OTRS systems could work together. If this works, this gives us an argument that our partners which provide services to us, will install OTRS too > We use the forward facility to send tickets to ppl outside our > organization. > We would like that every t

AW: [otrs] Follow up without changing email address

I dont't have a solution. But I also could need it ;) -Ursprungliche Nachricht- Von: Duarte Cordeiro [mailto:[EMAIL PROTECTED] Gesendet: Dienstag, 26. August 2003 10:20 An: [EMAIL PROTECTED] Betreff: [otrs] Follow up without changing email address Hi again, It seems that Martin came ba

RE: [otrs] Suse8.2+OTRS (repost)

(read "under", not "and" bellow) Use *always* the following rule: If you can ping a host with a good roundtrip, if the host is not under heavy load, and things seem slow: its *always*(90%) a problem with: DNS or identd You can first try to ping the host by IP address, then by name, to see if t

RE: [otrs] Suse8.2+OTRS

Use *always* the following rule: If you can ping a host with a good roundtrip, if the host is not and heavy load, and things seem slow: its *always*(90%) a problem with: DNS or identd So, telnet to port 25 of your exchange server, and see if it takes too much time for the first message to appea

[otrs] Follow up without changing email address

Hi again, It seems that Martin came back from holidays :), so I'll ask this again, because I need some help modifying otrs. We use the forward facility to send tickets to ppl outside our organization. We would like that every time these external entities contact us regarding a ticket, that they

[otrs] Suse8.2+OTRS

  Hi Guys,   1) i've installed OTRS on a Suse 8.2-System. And it runs. But: How do i start a cron job for pop3-email-fetching? If i run "perl PostMasterPOP3.pl" - it works and i have emails in the OTRS-Queue. If i run "cron otrs", an error message appears: >>cron: can't lock /var/run/cron

Re: [otrs] Invalid argument at /Kernel/System/Log.pm line 132.

I thought I might have worked around the issue by changing the Auth type to DB and doing a hack job by removing the 'or die' from the end of the Log.pm lines causing me trouble, but the system still doesn't seem quite right - maybe Im missing the point here somewhere :| That's ignoring the fact th

[otrs] Invalid argument at /Kernel/System/Log.pm line 132.

Hi, I've been trying to install the latest version of OTRS on my Debian (stable) system and I appear to have hit a showstopper. I've managed to tinker with it to get the installer working, and it's all configured and appears to be working fine, but as soon as you try to login on the login page wi