We've run into problems using the supplied agentemail module--it appears to create two tickets. Wouldn't a better alternative be to skip the phoneview entry altogether?
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of [EMAIL PROTECTED] > Sent: Thursday, August 21, 2003 1:55 AM > To: [EMAIL PROTECTED] > Subject: Re: [otrs] Creating new tickets and merging tickets > > > Hi Mike, > > > Sorry for the late answer...I only got around to answer this. > > Actually the subject is a bit confusing. The function I added > is only for > "creating" tickets, but has nothing to do with the merge. The > code for the > creation of new tickets has been posted on the mailing list > somewhere on > July. For the "merge" I'm waiting for an "official" solution. > > Best, > Gilles > > -- > RESTENA - DNS-LU > 6, rue Coudenhove-Kalergi > L-1359 Luxembourg > tel: (+352) 424409 > fax: (+352) 422473 > > > > > Mike Witkowski <[EMAIL PROTECTED]> > Sent by: [EMAIL PROTECTED] > 07/29/2003 13:22 > Please respond to otrs > > > To: [EMAIL PROTECTED] > cc: > Subject: Re: [otrs] Creating new tickets and > merging tickets > > > Gentlemen: > > I would also be very interested in the ticket merge > functionality. > If you could point me to your modules I would greatly appreciate it. > > Michael Witkowski > > > Paul wrote: > Hi Gilles, > > I'd be very interested in seeing the changes you've made. I'm > about to embark on adding the same features to our > installation and would > appreciate > any help getting the ball rolling. > > Best wishes, > Paul > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of > Sent: Friday, June 27, 2003 1:56 AM > To: [EMAIL PROTECTED] > Cc: [EMAIL PROTECTED] > Subject: Re: [otrs] Creating new tickets and merging tickets > > > Hi Brian, > > I've finished a quick'n'dirty implementation of that > function. Although I > doubt that this would be a starting point for actual OTRS > code, it works > (with some sideeffects due to my lack of understanding of the guts of > OTRS). But as a Module it is easy to put in place and there > should not be > any major issues with updates along the 1.1 path, or the > correct working > of OTRS in that matter. > > If there is interest I'll put a small install doc together > with the files > and post it here... > > Best, > Gilles > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
