Re: [otrs] Email ist nicht laut rfc

2003-09-07 Thread web4.hm - Peter Padberg
Am Son, 2003-09-07 um 18.18 schrieb Robert Kehl: > Am Fre, 2003-09-05 um 18.20 schrieb web4.hm - Peter Padberg: > > > Ein Kunde schickte uns eine Email von > > [EMAIL PROTECTED] > > > > Als wir Ihm antworten wollten, kam ein Fehler vom otrs das angeblich > > diese Emailadresse nicht RFC... conf

Re: [otrs] Is it possible to use auto-reply only for Ticker that are created via the customer-interface ?

2003-09-07 Thread Pedro Rebelo
Been there, done that. Didn't work. Here's an output of a ticket history: Action: Comment:Zoom: User: Createtime: NewTicket New Ticket [200309074223] created (Q=Postmaster;P=3 normal;S=new). x [EMAIL PROTECTED] (Admin OTRS) 09/07/2003 23:15:2

[otrs] change URL-Type

2003-09-07 Thread Andreas Kienle
Hello, where can I change the URL-Type (eg. in the footer of any E-Mail) from http to https. I want to get these sites only with https. thx all Andreas Kienle -- http://www.kath-kirche-wd.de ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Arc

Re: [otrs] Auto Responses - Closed tickets

2003-09-07 Thread Phillip Baker
I've not seen anything on this so to stop it sinking into oblivion I'm afraid I'm going to have to 'me too!' on this one :) As I understand it though I guess you could turn off status notifications for users in a particular or all queues, it would be nice if the system could just append or insert

Re: AW: [otrs] Support for customer/company/employee/contact persons

2003-09-07 Thread Robert Kehl
Am Fre, 2003-09-05 um 10.09 schrieb Thorsten Philipp: > > I'm not sure if you are looking for that, but OTRS is able to > > deal with customers (contact persons) which can have the same > > customer id (one company). > > That's our current workaround. Would be nice if you could add a part > in

Re: [otrs] Is it possible to use auto-reply only for Ticker that are created via the customer-interface ?

2003-09-07 Thread Robert Kehl
Am Fre, 2003-09-05 um 20.20 schrieb Pedro Rebelo: > How can I disable all this followups that the system sends to itself after each > auto-response or forward ? The system is actually sending the emails to user 0, I believe, not to the "system". Change the user preferences for the user with use

Re: [otrs] Email ist nicht laut rfc

2003-09-07 Thread Robert Kehl
Am Fre, 2003-09-05 um 18.20 schrieb web4.hm - Peter Padberg: > Ein Kunde schickte uns eine Email von > [EMAIL PROTECTED] > > Als wir Ihm antworten wollten, kam ein Fehler vom otrs das angeblich > diese Emailadresse nicht RFC... conform ist. > Aber ein - ist doch erlaubt oder? > > Oder stimmt i

RE: [otrs] PostMasterPOP3.pl

2003-09-07 Thread Robert Kehl
Am Fre, 2003-09-05 um 17.01 schrieb Chris Salter: > When I run PostMasterPOP3.pl, it waits for a while, then prints out a > message that MySQL has gone away, then it prints out the raw email... Then > it looks like it's printing out the rendered file for some reason. (The > emails that are having

Re: [otrs] Getting New posts to a Queue to email someone

2003-09-07 Thread Robert Kehl
Am Fre, 2003-09-05 um 19.01 schrieb jim: > Hi All, > > Does anyone know a quick way to get new tickets entered into queue by a user > to email someone? > > I'd need this because people do not have a habit of checking OTRS everyday. Just ust the "New ticket notification" feature: You users have