I've not seen anything on this so to stop it sinking into oblivion I'm afraid I'm going to have to 'me too!' on this one :)
As I understand it though I guess you could turn off status notifications for users in a particular or all queues, it would be nice if the system could just append or insert the new ticket status into the main body (perhaps by making it a field you can include in the like you can with customer name and staff name in the templates?) Regards, Phillip Baker LC Host Administrator [EMAIL PROTECTED] ----- Original Message ----- From: "Mikael Hugo" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, September 04, 2003 2:02 PM Subject: [otrs] Auto Responses - Closed tickets I think the issue is how to state the ticket status in the same mail as the response. We would like that feature too. When sending seperate mails the users feels mailbombed. Med vänliga hälsningar Mikael Hugo dataphone communication networks http://www.dataphone.net sales 0200 - 88 28 00 (nat) phone 08 - 566 106 00 / 031 - 758 06 00 / 040 - 698 06 00 fax 08 - 566 106 01 / 031 - 758 06 01 / 040 - 698 06 01 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
