- Original Message -
From: "Michael Gurski" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Sent: Friday, September 19, 2003 4:36 AM
Subject: Re: [otrs] Reassigning one ticket's contents to another ticket?
> On Fri, Sep 19, 2003 at 01:04:20AM +02
On Fri, Sep 19, 2003 at 01:04:20AM +0200, Robert Kehl wrote:
> What do you exactly mean by reassigning?
>
> Robert Kehl
>
> PS: Btw, the body of an email *could* be filled with content ;-)
Robert,
There was content, but some non-MIME-compliant mailers don't know how
to display MIME-types they d
What do you exactly mean by reassigning?
Robert Kehl
PS: Btw, the body of an email *could* be filled with content ;-)
- Original Message -
From: "Michael Gurski" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, September 19, 2003 12:29 AM
Subject: [otrs] Reassigning one ticket
Is it possible to easily re-assign (or append) the contents of one
ticket in OTRS to be linked in under another ticket? The reason I ask
is that the current ticket tracking system being used where I'm at
has that functionality (either built-in or customized), since some
people will send completely
On 9/18/03 8:55 AM, "Robert Kehl" wrote:
> Have a dive into your Kernel/Config.pm, there you'll find your logging
No logs existed, so I took your advise and changed the location of the log
file.
> Your Apache logs are here:
Error logs showed nothing either.
--
Wes Plate
Automatic Duck, Inc
Have a dive into your Kernel/Config.pm, there you'll find your logging
mechanism, either:
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
or:
$Self->{LogModule} = 'Kernel::System::Log::File';
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
The last line may state another directory
On 9/18/03 8:23 AM, "Robert Kehl" wrote:
> Nromally, the (un)lock timeouts (that's what you really mean?) are meant
> to be fully functional. Could you provide something from your logs?
Sure thing!
Where do I find the logs you're interested in?
--
Wes Plate
Automatic Duck, Inc.
http://www.
Nromally, the (un)lock timeouts (that's what you really mean?) are meant
to be fully functional. Could you provide something from your logs?
Regards,
Robert Kehl
- Original Message -
From: "Wes Plate" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, September 18, 2003 4:40
Why is it that lock timeouts occur nowhere near the time amount they are set
to in the preferences? My last lock timeout occurred after only 5 minutes!
Is this an OTRS problem or a Linux problem or something else entirely?
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://
The setting below has system-wide effects.
Regrads,
Robert Kehl
- Original Message -
From: "Covert, Jake" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, September 18, 2003 2:30 PM
Subject: RE: [otrs] setting queues for auto-close?
Is this configurable by queue, or system
I think this would be a really nice thing to have too.
*
Jake Covert
Infrastructure Analyst
Electronic Data Systems
PSIC Support Group
(586) 986-9698 Work
(586) 518-3859 Pager
http://www.eds.com
*
-Original Message-
From:
Is this configurable by queue, or system wide?
-Original Message-
From: Martin Edenhofer [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 17, 2003 7:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] setting queues for auto-close?
On Mon, Sep 08, 2003 at 01:13:
Ok thx.
Now its working i restarted otrs instead of the apache.
Thx for your help
Tilo
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von
Robert Kehl
Gesendet: Donnerstag, 18. September 2003 13:32
An: User questions and discussions about OTRS.
Bet
What does "manually restarted" mean? You'll have to restart the
webserver, ie. not only reload, but stop/start it.
Apache usually comes with an apachectl script or similar. On SuSe you
may want to use rcapache.
Robert Kehl
- Original Message -
From: "Essig. Tilo" <[EMAIL PROTECTED]>
To:
Thx for the answer, but it don´t work
I changed my Confi.pm, and restarted the otrs manually, but the mails
still have the old text in it.
Here´s the part of the Config.pm i have changed
snip
# #
# data inserted by installer
On Thu, Sep 18, [EMAIL PROTECTED] wrote:
> By the way our company loke to make a donation to the OTRS project. How can
> we do that ?
The easiest way would be to buy a support contract. In any case just
send me a private mail with your idea.
take care
Stefan
--
Stefan Wintermeyer
I'm Luke
Hi Tilo,
On Thu, Sep 18, 2003 at 12:34:40PM +0200, Essig. Tilo wrote:
> It want to translate also the default email text, like:
> -
> Hi,
>
> there is a new ticket in 'Support'!
>
> Customer <[EMAIL PROTECTED]> wrote:
>
> >
> > dfgfdgdfgdfg
>
>
> http://www.linkto
Is it a way to have the statistique by queue. For example a graphic who can
show how many ticket was open, closed in a queue ans the evolution of this
queue by month.
Actually statistics are general. Is anyone create a stats tools ?
Thank for all you reply
By the way our company loke to make a d
Hi,
It want to translate also the default email text, like:
-
Hi,
there is a new ticket in 'Support'!
Customer <[EMAIL PROTECTED]> wrote:
>
> dfgfdgdfgdfg
http://www.linkto.otrs
Your OTRS Notification Master
--
to a german me
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