Re: [otrs] Error Message after login!!

2003-09-25 Thread Chris Wong
I've check the apache log, and it has the following message: -e: unix dgram connect: Permission denied at /opt/otrs//Kernel/System/log/SysLog.pm line 42 [error] 9286: ModPerl::Registry: no connection to syslog available at /opt/otrs//Kernel/System/Log/SysLog.pm What's the problem? thanks --- C

[otrs] Error Message after login!!

2003-09-25 Thread Chris Wong
After login, I've got the following message, how can i solve it? Thx Server error! The server encountered an internal error and was unable to complete your request. Error message: no connection to syslog available at /opt/otrs//Kernel/System/Log/SysLog.pm line 42 If you think this is a s

RE: [otrs] Interesting permissions problem on Redhat 9

2003-09-25 Thread Miller, Avi
> but each time i tried to install after i forgot to create the > user "otrs", it writes a lot of incredible messages ... > Did you forget it too ? I used the RPM installation, which created the otrs user automatically. I'll try a manual installation on another RH9 server and see how that goes.

Re: [otrs] attachments

2003-09-25 Thread Martin Edenhofer
Hi Bernhard, On Mon, Sep 22, 2003 at 04:49:04PM +0200, Bernhard Mandera wrote: > what must be done so that otrs can send more than one attachment in an > email? It's not implemented yet. It's on the todo list for OTRS 2.0. > Best Regards, > Bernhard Mandera > > -- > PIRONET NDH AG >

Re: [otrs] Interesting permissions problem on Redhat 9

2003-09-25 Thread jerome
Hi Avi, never seen this problem on RH9 the installation is really straight forward, with everry package avalaible inthe RH9 CD . (notice: without GDperl package for the stats graphs) but each time i tried to install after i forgot to create the user "otrs", it writes a lot of incredible messages .

[otrs] Error after "web-installer - Finished (4/4)"

2003-09-25 Thread Ortner, Uwe
Hello, on step 4/4 of Web-Installer I get this screen: -- Web-Installer - Finished (4/4) To be able to use OTRS you have to enter the following line in your command line (Terminal/Shell) as root. Restart your webserver: no webserver detected, r

[otrs] History of ticket missing "Lock" when ownership is changed

2003-09-25 Thread Alex Kelly
Hello all, Summary: We have just recently started using OTRS in production. Today one of my users reported to me that there is no logging of a lock when the ownership is changed. We are not using the most current OTRS release, and I am not sure if this has been mentioned before (I have tried t

[otrs] RE: Error: Can't connect to local MySQL server (resolved)

2003-09-25 Thread Steven Casey
> > Hi Steven, > > On Thu, Sep 25, 2003 at 12:54:07AM -0500, Steven Casey wrote: > > Mandrake Linux 9.1 > > MySQL 4.0.14 > > Apache1.3.28 (mod_perl 1.x) > > otrs-1.1.3-01 > > > > I've installed otrs several times on different machines and haven't had this > > problem. I'm not sure where to go to f

[otrs] Using time zone different from MySQL server

2003-09-25 Thread Goran Sorak
Hello, I am interested if there is an "easy" way (even with global search/replace in source code) to have OTRS times in MySQL database to use different time zone from the one for which MySQL server is set up? Details: MySQL server (version 3.23.56) is run by ISP in different time zone from my cus

Re: [otrs] http://localhost/otrs/installer.pl will not be executed

2003-09-25 Thread Wiktor Wodecki
On Thu, Sep 25, 2003 at 10:56:42AM +0200, Ortner, Uwe wrote: > Am Don, 2003-09-25 um 10.03 schrieb Wiktor Wodecki: > > On Wed, Sep 24, 2003 at 06:50:47PM +0200, Ortner, Uwe wrote: > > > Hello, > > > > > > I had to move my installation from Linux to Solaris (SPARC) > > > > > > When I try to open h

Re: [otrs] http://localhost/otrs/installer.pl will not be executed

2003-09-25 Thread Ortner, Uwe
Am Don, 2003-09-25 um 10.03 schrieb Wiktor Wodecki: > On Wed, Sep 24, 2003 at 06:50:47PM +0200, Ortner, Uwe wrote: > > Hello, > > > > I had to move my installation from Linux to Solaris (SPARC) > > > > When I try to open http://localhost/otrs/installer.pl, I see the file > > contents, but nothing

Re: [otrs] http://localhost/otrs/installer.pl will not be executed

2003-09-25 Thread Wiktor Wodecki
On Wed, Sep 24, 2003 at 06:50:47PM +0200, Ortner, Uwe wrote: > Hello, > > I had to move my installation from Linux to Solaris (SPARC) > > When I try to open http://localhost/otrs/installer.pl, I see the file > contents, but nothing will be executed. your apache isn't configured properly. consul