Hi all,
Can
any one send me a diagram of the process flow of the application system
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org
Hi Folks,
First up - big thanks for OTRS - we are using it for product support at
www.thecortex.net and it's a godsend!
Today we had a mail arrive and get put into state 'removed'
automatically by OTRS. Can someone tell me how this happened, and how I
can stop it? See the ticket history below.
On Wednesday, March 24, 2004 8:54 PM
Covert, Jake <[EMAIL PROTECTED]> wrote:
> So the feature request is this: Is there any way you could have the
> system automatically update the customer information of their tickets
> if I change their email address?
Yes, this would be a desirable feature, alt
On Thursday, March 25, 2004 1:08 AM
Paul <[EMAIL PROTECTED]> wrote:
> Received: from example.com (mail.example.com [xxx.xxx.xxx.xxx]) by
> our.domain (Postfix) with ESMTP id E62C989BDF1 for
> <[EMAIL PROTECTED]>; Wed, 24 Mar 2004 17:55:37 -0500 (EST)
> We have a queue for [EMAIL PROTECTED] however
Hi,
Occasionally we receive e-mails that are BCC'ed to us. Since there is no
valid "To:" or "Cc:" OTRS cannot determine the correct queue and puts the
message in the Raw queue.
Looking at the headers, we see this:
Received: from example.com (mail.example.com [xxx.xxx.xxx.xxx]) by
our.domain (Pos
On Wednesday, March 24, 2004 2:35 PM
Yann RICHARD <[EMAIL PROTECTED]> wrote:
>I think this is a bug but before post it in the bugzilla, I would
> like to know if it is not a bug in my brain.
r8ur, thxia.
> I have users in a group R&D. A queue "Equipe R&D" who is associated to
> the R&D group.
On Wednesday, March 24, 2004 9:02 PM
Jeffrey Horn <[EMAIL PROTECTED]> wrote:
> I am wondering if anyone has worked on integrating Bugzilla (or
> another bug tracking system) tightly with OTRS. OTRS is great for
> customer care and help desk, but I'd like something more amenable to
> tracking bugs
I am wondering if anyone has worked on integrating Bugzilla (or another bug
tracking system) tightly with OTRS. OTRS is great for customer care and
help desk, but I'd like something more amenable to tracking bugs when things
get down to that level.
Has anyone worked on this idea? Am I missing so
I've come across a situation that I think might be a good feature:
I had a user call me and ask to change their email address. Happens pretty
often. I went into the admin section and updated it. But I noticed that
their old tickets (status: closed) and even their newer tickets (status:
open) we
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Wednesday, March 24, 2004 3:00 AM
To: [EMAIL PROTECTED]
Subject: otrs Digest, Vol 8, Issue 46
Send otrs mailing list submissions to
[EMAIL PROTECTED]
To subscribe or unsubscribe via the World Wide Web, v
Hi all,
I think this is a bug but before post it in the bugzilla, I would
like to know if it is not a bug in my brain.
I have users in a group R&D. A queue "Equipe R&D" who is associated to
the R&D group.
I try to Phone View or Compose Email. I select a customer from my LDAP
and I take it. I
On Wednesday, March 24, 2004 1:48 PM
Stig Graasbøl Rasmussen <[EMAIL PROTECTED]> wrote:
>> I added the line you suggested into my /Kernel/Config.pm but I still
>> get the (request new password option) on my login pages... Do I have
>> to restart OTRS or apache to make the changes take effect?
At l
Title: Message
Thanks
Robert,
I added the line you
suggested into my /Kernel/Config.pm but I still get the (request new password
option) on my login pages... Do I have to restart OTRS or apache to make the
changes take effect?
/Stig
-
On Wednesday, M
On Wednesday, March 24, 2004 12:46 PM
Robert Kehl <[EMAIL PROTECTED]> wrote:
> $Self->{LostPassword} = 1;
Ups - for sure you want a
$Self->{LostPassword} = 0;
in your situation. *g*
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
On Wednesday, March 24, 2004 12:36 PM
Stig Graasbøl Rasmussen <[EMAIL PROTECTED]> wrote:
>> Is there a way I can remove / disable the (request new password)
>> option from the Admin Login page?
Set this in Kernel/Config.pm:
# LostPassword
# (use lost password feature)
$Self->{LostPass
Title: Message
Hi,
Is there a way I can
remove / disable the (request new password) option from the Admin Login
page?
The thing is that I
am interested in administrating the passwords in a central way and therefore I
don't want users or agents to request new passwords
themselves.
And an
On Wednesday, March 24, 2004 7:04 AM
Joseph Saracino <[EMAIL PROTECTED]> wrote:
> I've shifted our system to use sendmail (instead of SMTP) as a
> workaround, and we seem to be running smoothly again. I'm still
> curious why the system was able to send some email addresses and not
> others and wou
17 matches
Mail list logo
