RE: [otrs] How to enter email address that is not in Customer Dat abase

Gunter Ohrner wrote: > Am Samstag, 10. April 2004 00:18 schrieb Tyler Hepworth: >> Customer". Now, when I enter an email address that is not found in >> the database, the search clears the field and does not allow me to >> use that address. Is there a way that I can still enter an email >> address

Re: [otrs] Merging Tickets (Merge function)

Citando "Jonathan E. Katz" <[EMAIL PROTECTED]>: > > > Hi all, > I have searched the archive a bit looking for a solution, but, it > looks > like there hasnt been a post about this recently. There has been, but it was well hidden under a pretty screenshot :) > > I need a solution for the c

Re: [otrs] How to enter email address that is not in Customer Database

Am Samstag, 10. April 2004 00:18 schrieb Tyler Hepworth: > Customer". Now, when I enter an email address that is not found in the > database, the search clears the field and does not allow me to use that > address. Is there a way that I can still enter an email address that is > not found in a cus

[otrs] How to enter email address that is not in Customer Database

I set up otrs to look up customer information in a database. I also changed the form so that when an agent tabs out of the customer field, a search is automatically performed rather than having to click on "Search Customer". Now, when I enter an email address that is not found in the database, the

RE: [otrs] Search Customer Weirdness

Tyler Hepworth wrote: > I setup OTRS to automatically pull customer data from Active > Directory. When I search for a customer, I get weird values > filled in for the found customer. First, the "Take this > User" drop down always displays two values to choose from > (even if I have entered a uniqu

[otrs] Search Customer Weirdness

I setup OTRS to automatically pull customer data from Active Directory. When I search for a customer, I get weird values filled in for the found customer. First, the "Take this User" drop down always displays two values to choose from (even if I have entered a unique customer to search for). Exam

[otrs] Merging Tickets (Merge function)

Hi all, I have searched the archive a bit looking for a solution, but, it looks like there hasnt been a post about this recently. I need a solution for the case where I have an existing ticket and an email comes in that _should_ be attached to the existing ticket, but, for whatever reason it i

Re: [otrs] problems installing Apache2 - RH9

I've got the same problem installing the last OTRS version 1.2.3 on a fresh Redhat Enterprise server 3.0 Installing version 1.2.2-01 no problem My web server run as apache user and I executed SetPermissions.sh /opt/otrs otrs apache otrs apache as root Guilherme Martini Dalpian wrote: Ac

RE: [otrs] New 'FAQ: State' page missing in 1.2.3

Bug Report opened. :-) * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL

Re: [otrs] New 'FAQ: State' page missing in 1.2.3

On Thursday, April 08, 2004 8:41 PM Matthew R Anderson <[EMAIL PROTECTED]> wrote: > I'll second that error when running on a linux system. :) > >> Can't read d:/otrs/Kernel/Output/HTML/Standard/FAQStateForm.dtl: No ACK. Will be fixed soon. Open up a bug report to keep track, please. Thank you,

Re: [otrs] Version Change Management

On Thursday, April 08, 2004 12:21 AM Tyler Hepworth <[EMAIL PROTECTED]> wrote: > Is there a way to keep custom code separate from the default so that > it is not lost when I upgrade to a new version? For example, I made > extensive changes to sync2ldap in User.pm so it would work correctly > with