Hi all, I have searched the archive a bit looking for a solution, but, it looks like there hasnt been a post about this recently.
I need a solution for the case where I have an existing ticket and an email comes in that _should_ be attached to the existing ticket, but, for whatever reason it is not (usually because the incoming email didnt have the ticket number -- or for some reason the email introduced a space between 2004 and the rest of the ticket number -ahhhh). I want to take the new ticket (and ticket number) and attach it to the existing ticket as this is where it belongs... (A merge). I have tried the kludge of fowarding the ticket back to myself, but, the otrs system complains if I try to forward the email back to the otrs email address. Any thoughts on if this is being worked on, etc.? I dont even need the general solution to the merge problem, just the case where the incoming ticket should have been attached to an existing ticket... Heck, I dont even care if this is implemented as a "reprocess" function where it does everything the normal incoming ticket does but I can "force" a ticket number. Then I can just come back and delete the bad ticket.. Thanks, Jonathan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
