[otrs] Spell checker and line breaks

Hi, Using 1.2.2-CVS, it appears that the spell checker adds line breaks after each line in the message once checking is completed. This makes editing the e-mail afterwards difficult without having to reformat the line breaks. Is there a way to have the spell checker send back the text without the

[otrs] GD libraries - Mac OS X install?

Hi, I have OTRS installed and finishing up the setup to do a test with live customer care emails tomorrow. I have verified that the necessary GD libraries are installed by using the checkmodule script. If I click on Stats, it only shows a breakdown of ticket numbers but NO graphs. Has anyone

RE: [otrs] An answer: statistics

Is there any work being done on this subject? I looked at the archives, and no definite answer of someone doing something like this to incorporate into the OTRS package. I am going into testing of the OTRS system with live customer emails tomorrow, and this is one of the final things that shoul

RE: [otrs] IO Socket Error

Tyler Hepworth wrote: > I have OTRS in production on a Win32 platform. It has quit > working and displays the error: > > IO::Socket::INET: connect: Unknown error at > C:/otrs/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301. > > > I have tried restarting the services and the computer. Same > thing.

[otrs] IO Socket Error

I have OTRS in production on a Win32 platform. It has quit working and displays the error: IO::Socket::INET: connect: Unknown error at C:/otrs/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301. I have tried restarting the services and the computer. Same thing. I have verified that both apache and mys

RE: [otrs] How to remove field and set its default?

I can confirm this as well with 1.2.3. * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * Wes Plate wrote: > On 4/15/04 9:54 AM, "Martin Ede

Re: [otrs] How to remove field and set its default?

On 4/15/04 9:54 AM, "Martin Edenhofer" wrote: >> On the New FAQ Article page I would like to remove the Language Pop-up >> (since I don't need it), and set the default language to English for all >> newly created articles. >> >> Where should I look? Thanks. > > The default language is the langa

Re: [otrs] LDAP and active directory authentication problems

Thanks Eric and Thomas for your inputs and Tyler for your help in setting this thing up. I am also looking into this direction and lets see what can be done. If I am able to find some unique solution you guys should see a new message with documentation about how to go about doing it. Maybe someone

RE: [otrs] LDAP and active directory authentication problems

Since OTRS 1.2 supports basic http auth, one should be able to write a new login front-end that uses the Apache AuthenNTLM module. The problem is that the username returned by apache is based on "domainname\username", hence the need for a new login front-end that modifies the username before sen