On Wednesday, May 12, 2004 2:04 AM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> I am making some modifications and need to get some debugging
> messages from it. I have found it easiest to just place "die"
> statements in the scripts and print the results to my web browser,
> but now that I have sw
In the emails we get from the OTRS Master, the link to the ticket is broken,
it looks like this...
http://support.automaticduck.com/<
OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<
OTRS_TICKET_ID>
It used to work fine, maybe before we upgraded. Anyway, I don't know where
to fix thi
I am making some modifications and need to get some debugging messages from
it. I have found it easiest to just place "die" statements in the scripts
and print the results to my web browser, but now that I have switched to
linux, the scripts will no longer "die". Is there a way to enable this
fun
> -Original Message-
> From: Robert Kehl [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, May 11, 2004 5:15 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] X-OTRS not filtering properly
>
>
> On Wednesday, May 12, 2004 1:11 AM
> Tyler Hepworth <[EMAIL PROTECTED]> wr
On Wednesday, May 12, 2004 1:11 AM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> Match => {
> Subject => '[WEB]',
> },
> Set => {
> 'X-OTRS-Queue' => 'WebDev',
> },
>
> It works, but too well. All message grabbed by PostmasterPOP3.pl are
> automatically dumped into WebDev.
Try
Subject => '\[WEB\
I enabled my POP3 email address as trusted and followed the instructions for
adding matching routines to Config.pm
Here are the relevant lines:
[...]
Match => {
Subject => '[WEB]',
},
Set => {
'X-OTRS-Queue' => 'WebDev',
},
[...]
It works, but too well. All message grabbed by
On Wednesday, May 12, 2004 12:35 AM
Andrew Ferris <[EMAIL PROTECTED]> wrote:
> We're still not having all the users show up in the Customer User or
> Customer User <-> Groups areas. I've gone and counted the numbers and
> there are about 200 users shown with the full number being 355. Using
> this
We're still not having all the users show up in the Customer User or
Customer User <-> Groups areas. I've gone and counted the numbers and
there are about 200 users shown with the full number being 355. Using
this config snippet hasn't worked in terms of showing any more users:
$Self->{CustomerUse
On Tuesday, May 11, 2004 7:54 PM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
>> On Tuesday, May 11, 2004 6:19 PM
>> Tyler Hepworth <[EMAIL PROTECTED]> wrote:
>>> I created a custom job in genericagent.pm that is supposed
>> to send a
>>> page to my pager is a ticket has a priority of 5 and is escalat
When using the utility page to search for a ticket with a certain priority,
the search returns ALL tickets, not just the tickets with the priority I
specify.
Any ideas?
Thanks,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Arch
> -Original Message-
> From: Robert Kehl [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, May 11, 2004 11:17 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Custom Job in GenericAgent.pm does no
> function as expected
>
>
> On Tuesday, May 11, 2004 6:19 PM
> Tyler
On Tuesday, May 11, 2004 7:11 PM
Charles Gagnon <[EMAIL PROTECTED]> wrote:
> I was wondering what most people did for user management. I noticed
Most people use MySQL, followed by LDAP and then PostgreSQL. A few
people use Oracle, a few are in the process of trying to use MS-SQL.
Most switching oc
On Tuesday, May 11, 2004 6:19 PM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> I created a custom job in genericagent.pm that is supposed to send a
> page to my pager is a ticket has a priority of 5 and is escalated.
> The page portion works just fine, but the page is sent for all
> tickets that are
Hello all,
I am new to OTRS and this mailing list. I just finished my install
and I started testing.
I was wondering what most people did for user management. I noticed
OTRS seems to manage its own user space and I was wondering if there
was 1) a reason for this and 2) a way to have OTRS use eith
I created a custom job in genericagent.pm that is supposed to send a page to
my pager is a ticket has a priority of 5 and is escalated. The page portion
works just fine, but the page is sent for all tickets that are escalated
(regardless of priority).
Here is the code portion of genericagent.pm
If you have access to the private key for the SSL cert, you can run ssldump
on the session and see the unencrypted traffic.
http://www.rtfm.com/ssldump/
You're using an encrypted session, so ethereal shows only packets with
encrypted data. Impossible to inspect the packets' contents. Is it an
opt
Hi this is an exemple of config to permit OTRS to read mail from an
IMAPS server with fetchmail and procmail:
# .fetchmailrc
poll port 993 plugin "openssl s_client -connect %h:%p" \
protocol IMAP username password \
is
# crontab - to check mail every 5 min
*/5 * * * * /usr/bin/fetchmail -a -m
According to the Perl LDAP documentation, Net::LDAP supports specifying multiple hosts
for a simple failover method upon connect. I haven tried it myself, but I would think
that one could specify multiple hosts separated by a comma on the
$Self->{'AuthModule::LDAP::Host'} setting.
The NetLDAP
On Tuesday, May 11, 2004 2:08 PM
Lionel MARIE <[EMAIL PROTECTED]> wrote:
> Is it possible to include a notification option in the next release of
> OTRS, in order to have OTRS "operators" notified whenever the state of
> tickets changes?
> It is very interesting for our "Customer Care Manager" to b
Hello,
Is it possible to include a notification option in the next release of
OTRS, in order to have OTRS "operators" notified whenever the state of
tickets changes?
It is very interesting for our "Customer Care Manager" to be aware of
the life of tickets...
If anybody has a hack for this!
L
On Monday, May 10, 2004 3:04 PM
[EMAIL PROTECTED] <[EMAIL PROTECTED]>
wrote:
>>> Which URL does the browser want to connect to? Does the request, if
>>> meant for your OTRS server, reach the server? You may check this
>>> with a paket sniffer like Ethereal. Run a copy on both machines,
>>> filter o
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