DAER SIR
> we are testing now your product OTRS to be used in our bank because we> need it in out help desk team. So we need your help . we have done all> the installation step but the problem that when we cannot send un> e-mail to hotmail, yahoo from the system I think the problem with pop3
Just wondering why u have to change the owner in order to change the
priority of a ticket. The owner defaults to [EMAIL PROTECTED] Is there a
way to set the owner to something as it comes in so that you can change
the priority without having to change the owner. Or is there a setting
I'm missing
Is there a way to enable search functionality for the Customer Panel?
User's want to do full text searches on their tickets so they can find
forgotten information in old tickets.
Thanks,
Tyler Hepworth
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OTRS mailing list: otrs - Webpage: http://otrs.
Stefan Berder wrote, On 06/07/2004 07:13 AM:
On Mon, 07 Jun 2004 06:44:02 -0500
Adam Herbert <[EMAIL PROTECTED]> wrote:
[snip]
have integrated with OTRS? I know that OTRS has a goal of integration
with Peregrine, but that's a little out of my price range. (Long live
OpenSource and the GPL!!)
GPL do
Actually, I wish to make a different point about IRC.
I really would like to have an IRC client "bolted" onto OTRS so that I can
offer and capture support via IRC to the customer.
Sometimes IRC would be fater than email, and better than phone - especially
if allied to remote control of clients ma
On Mon, 07 Jun 2004 06:44:02 -0500
Adam Herbert <[EMAIL PROTECTED]> wrote:
[snip]
> have integrated with OTRS? I know that OTRS has a goal of integration
> with Peregrine, but that's a little out of my price range. (Long live
> OpenSource and the GPL!!)
GPL does not mean free of charge but free as
I run an IT department for a medium sized company and have used OTRS
for almost 18 months. It's been a godsend, wonderful product. Kudos to
all the developers. I almost couldn't have written it better myself. ;)
To my question, I am in need of an inventory control or asset management
system. Does O
On Monday, June 07, 2004 6:48 AM
Jesse <[EMAIL PROTECTED]> wrote:
> I want to keep the customers default theme the same as the
> admin/agents default theme but it's still on standard. I have the
> line in my Config.pm file as:
>
> $Self->{DefaultTheme} = 'BGCEV';
>
> but this only changes it for t
On Monday, June 07, 2004 11:02 AM
Stefan Berder <[EMAIL PROTECTED]> wrote:
> On Mon, 07 Jun 2004 02:06:22 +0200
> Robert Kehl <[EMAIL PROTECTED]> wrote:
>> Our support line is fully outlined here:
>> http://www.otrs.de/supprt/
> ^^-- support ? ::p
r8u are, my 'o' is gettin
On Mon, 07 Jun 2004 02:06:22 +0200
Robert Kehl <[EMAIL PROTECTED]> wrote:
> Am Mo, den 07.06.2004 schrieb Jesse um 1:04:
> > Do you guys have an IRC channel? If so that would be a great
> > addition for support and info on OTRS.
>
> Our support line is fully outlined here:
> http://www.otrs.de/su
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