Robert Kehl wrote:
> On Tuesday, June 08, 2004 10:15 PM
> Tyler Hepworth <[EMAIL PROTECTED]> wrote:
>> I can see that OTRS was retrieving the message and appending the
>> reply to the ticket, but OTRS was not deleting the message after
>> retrieval, but does anyone know why this might have happened
On Tuesday, June 08, 2004 10:15 PM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> I can see that OTRS was retrieving the message and appending the
> reply to the ticket, but OTRS was not deleting the message after
> retrieval, but does anyone know why this might have happened? Is it
> because OTRS co
At 1:30 p.m. MST I went to look at a ticket I was working on and found that
it had over 200 "Customer Reply (email-external)" entries showing in the
thread view. A new reply would be added to the ticket every single minute
(this is how often my mail cron runs). Each reply would be the exact same
I want to run through the entire OTRS tickets table and add each
customer_user_id as a customer with the same password in the customer
users' list. How might this be done? Can it be done via SQL?
My concern is that maybe the passwords have to be encrypted. I was
wondering if I could encrypt a simp
On Monday, June 07, 2004 11:56 PM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> Is there a way to enable search functionality for the Customer Panel?
> User's want to do full text searches on their tickets so they can find
> forgotten information in old tickets.
It's possible in 1.3.cvs and therefor
On Tuesday, June 08, 2004 3:11 AM
Damian Fuentes <[EMAIL PROTECTED]> wrote:
> Just wondering why u have to change the owner in order to change the
> priority of a ticket.
This is because the act of changing the priority basically resides on
the same level as, let's say, adding a note to a ticket o
On Tuesday, June 08, 2004 10:08 AM
Christian Schaller <[EMAIL PROTECTED]> wrote:
> After digging in the OTRS manual I found out that messages put to the
> delete queue will be deleted by an automatic task. However, it is
> s tedious moving every message on its own to the delete queue.
> Is it
After digging in the OTRS manual I found out that messages put to the
delete queue will be deleted by an automatic task. However, it is s
tedious moving every message on its own to the delete queue.
Is it possible (or will it be?) just like it is done in HTML based email
services to mark (che
On Tuesday, June 08, 2004 5:05 AM
Qais Alamri <[EMAIL PROTECTED]> wrote:
> DAER SIR
We've got some ladies here, too. :)
> we are testing now your product OTRS to be used in our bank because
> we need it in out help desk team. So we need your help . we have
> done all the installation step but the
