Hello,
I was able to get otrs 1.2.3 and 1.2.4 running on Solaris 9, Apache
2.0.48, w/o mod_perl just fine. When I configure with mod_perl-1.99_13
or _14 weird things start happening making it impossible to use. I'm
wondering if anyone has it working using mod_perl2 on Solaris. And if
you
Is it possible to use the "Utilities" to search for tickets by history? I
would like to see all tickets with the history entry "Customer sent new
ticket via web". That way I can find out who is using the web interface vs
email. If not available, this might be a nice feature to add to OTRS.
Than
Hello Charles,
I have done the same thing in my system.
I think you have to add:
# state after pending
# (state after pending time has reached)
$Self->{StateAfterPending} = {
'AwaitingCustomer' => 'closed successful',
};
into Kernel/Config.pm
hth,
Daniel
Monday, J
